
Relationship Manager 05/08/2025
4 weeks ago
Key Deliverables:
- Ensure 100% adherence to SLAs and business processes for telecom corporate accounts.
- Improve collection efficiency within 060 and 6090 day buckets.
- Drive churn control, upsell opportunities, and overall revenue enhancement.
- Manage end-to-end lifecycle of Airtel products/services through the partner ecosystem.
- Strengthen account relationships using KPIs such as visit adherence, complaint ratio, and digital adoption (self-care, e-bill).
- Minimize suspense accounts through accurate virtual account management and payment postings.
- Track corporate revenue performance across all services and drive digital engagement via PFH and paperless solutions.
Role Responsibilities:
- Own customer lifecycle management for corporate clients using mobile, fixed line, and data products.
- Ensure timely, quality service delivery with zero escalations.
- Conduct regular service camps and corporate engagement events to boost brand presence.
- Leverage strong analytical, Excel, and negotiation skills to enhance account performance.
- Collaborate cross-functionally to drive digital adoption and process improvements.
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