Senior It Engineer

About the role Senior Systems Engineer will be responsible for managing and resolving Level 2 and 3 support tickets and managing as part of a larger global team Microsoft Office 365 Azure and on-premise Active Directory environments Senior Systems Engineer is a proactive and solution-oriented individual with excellent technical and communication skills Responsibilities Support and Troubleshooting Handle and resolve Level 2 and 3 technical support tickets and project tasks ensuring timely issue resolution Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis Provide guidance and mentorship to junior support staff Microsoft Office 365 and Azure Administration Manage configure and troubleshoot Office 365 applications including Exchange Teams SharePoint and OneDrive Administer and optimize Azure resources including virtual machines storage and networking Management and troubleshooting of Microsoft Intune configuration policies and application deployment for Windows OS Ensure compliance with security policies and implement best practices in the Office 365 and Azure environments Data Center Management Manage data center operations including servers storage and networking equipment In conjunction with a global technology team Monitor and maintain the health performance and security of data centre infrastructure Perform routine backups and patch management Coordinate hardware installations upgrades and maintenance activities Monitor maintain and manage a global layer 2 and layer 3 network with heterogenous vendor equipment as part of a large support team across multiple locations Understanding of VLANs Routing and Multi site networking topologies Familiarity with PKI authentication and Wireless Network authentication Project Collaboration and Documentation Collaborate with cross-functional teams to implement infrastructure projects and improve system performance Experience operating in a Change Managed technology delivery environment Document configurations processes and troubleshooting procedures Provide technical expertise in infrastructure planning and capacity management Minimum Qualifications Experience Technical Skills Proven experience with Level 2 IT support including troubleshooting hardware software and network issues Proficiency in Microsoft 365 administration and deployments including Entra Intune Exchange Online Teams and SharePoint Strong knowledge of Azure infrastructure and services such as VMs Azure AD and Resource Groups Understanding of Active Directory Hybrid sync to Microsoft 365 services Hands-on experience in data center management including server hardware and virtualization technologies e g VMware Hyper-V Understanding of network components including firewalls VPN s and routing Solid understanding of network security components including firewalls VPNs and reverse proxy products Education and Certifications Bachelor s degree in computer science Information Technology or a related field or equivalent experience Relevant certifications such as Microsoft Certified Azure Administrator Microsoft 365 Certified Enterprise Administrator or similar Soft Skills Strong problem-solving and analytical abilities Excellent verbal and written communication skills Ability to work independently and manage multiple priorities in a fast-paced environment Team-oriented mindset with a commitment to delivering exceptional service Novotech is proud to offer a great workplace We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect Our team members are passionate about what we do but we understand work is only of the things that is important to them We support our team members with flexible working options paid parental leave for both parents flexible leave entitlements wellness programs and ongoing development programs We are looking for people who are passionate about working clinical research and biotech including people who identify as LGBTIQ have a disability or have caring responsibilities We are a Circle Back Initiative Employer and commit to respond to every application We look forward to contacting you regarding your application Responsibilities Responsibilities Support and Troubleshooting Handle and resolve Level 2 and 3 technical support tickets and project tasks ensuring timely issue resolution Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis Provide guidance and mentorship to junior support staff Microsoft Office 365 and Azure Administration Manage configure and troubleshoot Office 365 applications including Exchange Teams SharePoint and OneDrive Administer and optimize Azure resources including virtual machines storage and networking Management and troubleshooting of Microsoft Intune configuration policies and application deployment for Windows OS Ensure compliance with security policies and implement best practices in the Office 365 and Azure environments Data Center Management Manage data center operations including servers storage and networking equipment In conjunction with a global technology team Monitor and maintain the health performance and security of data centre infrastructure Perform routine backups and patch management Coordinate hardware installations upgrades and maintenance activities Monitor maintain and manage a global layer 2 and layer 3 network with heterogenous vendor equipment as part of a large support team across multiple locations Understanding of VLANs Routing and Multi site networking topologies Familiarity with PKI authentication and Wireless Network authentication Project Collaboration and Documentation Collaborate with cross-functional teams to implement infrastructure projects and improve system performance Experience operating in a Change Managed technology delivery environment Document configurations processes and troubleshooting procedures Provide technical expertise in infrastructure planning and capacity management Qualifications Minimum Qualifications Experience Technical Skills Proven experience with Level 2 IT support including troubleshooting hardware software and network issues Proficiency in Microsoft 365 administration and deployments including Entra Intune Exchange Online Teams and SharePoint Strong knowledge of Azure infrastructure and services such as VMs Azure AD and Resource Groups Understanding of Active Directory Hybrid sync to Microsoft 365 services Hands-on experience in data centre management including server hardware and virtualization technologies e g VMware Hyper-V Understanding of network components including firewalls VPN s and routing Solid understanding of network security components including firewalls VPNs and reverse proxy products Education and Certifications Bachelor s degree in Computer Science Information Technology or a related field or equivalent experience Relevant certifications such as Microsoft Certified Azure Administrator Microsoft 365 Certified Enterprise Administrator or similar Soft Skills Strong problem-solving and analytical abilities o Excellent verbal and written communication skills Ability to work independently and manage multiple priorities in a fast-paced environment Team-oriented mindset with a commitment to delivering exceptional service About Us Novotech is a global full-service clinical Contract Research Organization CRO Headquartered in Sydney Australia Novotech has 34 offices across Asia-Pacific North America and Europe Novotech employs over 3000 employees and has over 5000 site partnerships and the resources and infrastructure to scale regionally and globally as clinical programs advance Novotech provides clinical development services across all clinical trial phases and therapeutic areas including feasibility assessments ethics committee and regulatory submissions data management statistical analysis medical monitoring safety solutions central lab services report write-up to ICH requirements project and vendor management Novotech obtained the ISO 27001 certification which is the best-known standard in the ISO family providing requirements for an Information Security Management System Together with the ISO 9001 Quality Management system Novotech aims at the highest IT security and quality standards for patients and biotechnology companies About the Team At Novotech we have advanced therapeutic and regulatory expertise the ability to execute across markets and a client-centric service model so that our clients get a trusted long-term partner and an accelerated path to bring their life-changing advances to market This gives our employees the opportunity to develop their careers by joining a diverse and supportive global organization with a collaborative culture whilst working with clients on the cutting-edge of life sciences At Novotech you will work alongside empowered teams with a shared commitment to success Strategic vs transactional mindset Ability to gain insights and make proactive decisions quickly Culture that fosters partnership and collaboration where every voice is heard and valued Ongoing support from senior stakeholders and leadership team