Jc Home Connect Master Supervisor A

Posted Date 21 Aug 2025 Function Business Area Sales and Distribution Location Shillong Job Responsibilities 1 Drive home connect and care operations in the assigned territory 2 Source and train technicians by teeing up with target colleges 3 Conduct classroom and on the job trainings for technicians 4 Mentor and guide technicians to enhance productivity 5 Ensure zero defect execution of home connect activity 6 Drive home connect installation and fault repair related SLA 7 Ensure customer satisfaction 8 Ensure adherence to processes as per company defined SLAs Education Requirement Diploma B E B Tech ECE Telecommunication IT CS Experience Requirement 5 - 8 years Skills Competencies 1 Product service knowledge 2 Knowledge of IT tools usage 3 Speak local language 4 Planning and organizing skills 5 Team Management Skills 6 Execution excellence 7 Communication skills 8 Coaching skills 9 Customer focus Location Map Shillong