Portfolio Delivery Executive

2 weeks ago

Hyderabad, Telangana, India Wipro Full time

b Hyderabad India Pune India Bengaluru India Chennai India GSH 3088545 - Portfolio Delivery Executive PDE Purpose of the role The PDE role is a clients trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth for a cluster of accounts This is a strategic role with 2 -in-a box positioning with Portfolio Account Executive This role typically requires a combination of excellent client management technical expertise and project management skills along with business development acumen serving customer delight In addition to driving successful account management it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines Assurance of right delivery solutions in a profitable manner is an integral part of the role Roles Responsibilities Delivery Excellence Solution assurance right solution is proposed to deliver in a profitable manner Working closely with PAE to create new transformation agenda for the client Institutionalize delivery approach across SLs for all accounts in the portfolio Support enable delivery excellence programs initiatives to drive superior margins client satisfaction Delivery Management Client Trusted Advisor CXOs CxO-1 from an execution standpoint and lead cross- upsell services Delivery led growth leverage the existing Delivery Teams and identify drive large deals support by positioning Wipros capabilities Enable drive and support the Change request process must be able to package it across Service Lines Manage key customer relationships CSAT deep dive on customer feedback and support Track delivery escalation enable resolution Delivery Operations Consolidate forecasting for accounts into meaningful portfolio forecasts and conduct interlock with the GBLs Talent acquisition Drive automation increase in programs based on service line best practices Governance across service line delivery units Build margin plans for unit and track report them on execution Ensure control over PPC and leverage ratio onsite-offshore On-boarding Freshers driving attaining industry benchmark fresher index by account Rate Increase by account Overall portfolio and account level execution metrics with deep dives on individual GBL practice performance Accountable for account audits CSAT survey Oversee and comply with account level metrics such as cost actions NGA index bench management pyramid and talent rotation contractor ratio Qualifications SPECIALIZATION Work Exp 15 years of experience Experienced in managing large multi-disciplined delivery globally Go to Market Experience desirable Must possess excellent client engagement problem-solving skills Experienced in at least one or two Service Line offerings Apps or Infra or Engineering Key Engagements Led Supported Managed execution of large transformation program for a global client Experienced in at least one or two Service Line offerings KPIs at Portfolio Level Revenue OM CSAT Farming revenue Renewals Automation NGA Index Rotation Index Pyramid Net Add Educational Background Bachelor of Engineering minimum MBA is desirable If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at helpdesk recruitment wipro com Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at ombuds person wipro com We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity

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