Lead Infrastructure Engineer –network Operation Sme(subject Matter Expert)

Job Category Infrastructure Engineering As a member of Network Rapid Response SME Subject Matter Expert Team your endless curiosity about technology will help you propel innovation and your career Working in a team of highly motivated people like you you ll work with customers and be accountable for production incidents problems change management internal and external communications lifecycle management and product evolution You will create innovative solutions which will be part of large-scale infrastructure solutions that support our diverse and critical businesses When you work at JPMorgan Chase Co you re not just working at a global financial institution You re an integral part of one of the world s biggest tech companies In 20 technology centers worldwide our team of 50 000 technologists design build and deploy everything from enterprise technology initiatives to big data and mobile solutions as well as innovations in electronic payments cybersecurity machine learning and cloud development Our 10B annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry At JPMorgan Chase Co we value the unique skills of every employee and we re building a technology organization that thrives on diversity We encourage professional growth and career development and offer competitive benefits and compensation If you re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world we want to meet you It s time to take your career to the next level and we can help Apply today About Us J P Morgan is a global leader in financial services providing strategic advice and products to the world s most prominent corporations governments wealthy individuals and institutional investors Our first-class business in a first-class way approach to serving clients drives everything we do We strive to build trusted long-term partnerships to help our clients achieve their business objectives We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law In accordance with applicable law we make reasonable accommodations for applicants and employees religious practices and beliefs as well as any mental health or physical disability needs About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do Together you ll use a disciplined innovative and a business focused approach to develop a wide variety of high-quality products and solutions You ll work in a stable resilient and secure operating environment where you-and the products you deliver-will thrive High Risk Roles HRR are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1 sensitive cybersecurity and technology functions they perform within systems or 2 information they receive regarding sensitive cybersecurity or technology matters Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks as allowed by law The enhanced screening will need to be successfully completed prior to commencing employment or assignment This role requires a wide variety of strengths and capabilities including Description Primary point of contact to support incident problem change management risk vendor and client relationship internal and external communications service delivery lifecycle management and service evolution Support administrative functions required to deliver infrastructure inclusive of planning tracking ordering reporting and consumption Execute the day to day duties of their function and to define and drive MIS requirements to support and improve the business processes they support Act as primary customer interface for day to day issues and queries Leadership skills emerging in management Example Team Leader Accountable for incident problem change management risk vendor and client relationship internal and external communications service delivery lifecycle management and service evolution Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities Responsible for development of organizational functional goals priorities and service objectives aligning with the overall GTI strategy Primary Responsibilities Potential to participate in Team Talent evaluation Plan track and manage the proper use of technology infrastructure to optimize delivery and cost Assists management in performing performance appraisals Ability to create original documentation as well as update existing Acts independently and leverages critical thinking Point of escalation for 40x 50x and 60x level team members Advocates for customer base when faced with Infrastructure or Business Critical issues Ability to articulate and share clear concise complex technical findings to management in understandable terms Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals This position will involve day to day incident and problem management of major impacting data issues globally proactive infrastructure management The candidate will be the Subject Matter Expert in any 2-3 Technologies attending bridge calls address tickets and work hand in hand with the GNS Tier 4 PE organizations on items such as bug fixes design changes and code upgrades Skills BE BS degree or equivalent with 10 Years of relevant experiences Primary expertise in the Network Domain specifically in Firewalls CheckPoint Fortinet Palo Alto Expert knowledge of the supported service functional area or infrastructure including understanding of interdependencies Experience in Network Operation production and infrastructure support Understand Network infrastructure components and how they are tracked and managed in various systems Proficiency in more than one specific infrastructure technology Knowledge of risk and controls landscape ensuring company-wide standards are met Executes within a customer-centric environment Experience working in a banking exchange or technology type environment within a global organization Proven experience managing various large-scale enterprise network topologies including Routing Switching LAN WAN - Cisco - ASR GSR Nexus Datacenter Technologies Nexus ASR VXLAN Cisco ACI Arista Fabric Wireless Cisco Prime Network Security Services Firewall Fortinet Check Point F5 Load Balancers LTM GTM ASM Proxy Blue Coat Optical Transport Cisco Ciena Etc Certifications in these areas preferred Expert in Multicast low latency networks and market data related technologies Strong experience in Protocol Analyzers Cpacket BigSwtich Wireshark Riverbed Strong experience in capacity monitoring management tools Splunk SevOne ThousandEyes Ability to use or learn scripting languages such as Python Ansible etc Understanding of version and revision control practices and procedures Experience working in a Linux environment Strong communication skills - written and verbal Strong work ethic in a mission-critical 24x7 diverse environment with multiple vendor customer relationships Must be flexible hands on and able to work in a fast paced high pressure client-focused and collaborative environment Business Knowledge In depth knowledge of the Network Infrastructure supported Understands firm systems used to track and manage infrastructure Develops the mindset for risk and control compliance to departmental and companywide standards Executes within a client centric environment for teams and contributors Working knowledge of the business es supported Manages risk and control compliance to departmental and companywide standards Employs Data Analytics strategies across the Enterprise Participate in Team Talent evaluation assist management in performing performance appraisals About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing Our corporate teams are an essential part of our company ensuring that we re setting our businesses clients customers and employees up for success