ECS Technical Operations SM/ Senior Linux

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We help the world run better

Our company culture is focused on helping our employees enable innovation by building

together. How We focus every day on building the foundation for tomorrow and creating a workplace that

embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We

offer a highly collaborative, caring team environment with a strong focus on learning and development,

recognition for your individual contributions, and a variety of benefit options for you to choose from.

Apply now

What you'll do

We are looking for an experienced Linux & Cloud Administrator to support our multinational team by providing L3/L4 expert support for all Linux OS and infrastructure customer issues mainly in the Azure hyperscaler area. You will lead efforts in trouble shooting, incident handling, root cause analysis, enabling faster issue resolution and continuous improvement of our operational processes.

The ideal candidate possesses deep technical expertise in Linux systems, Azure, exceptional trouble shooting and problem-solving abilities. This role demands comfort in a fast-paced, dynamic environment and the ability to operate effectively in a global 24x7 setting.

Responsibilities:

- The Senior Linux & Cloud Administrator is responsible for 24x7 availability of SAP systems running in SAP ECS
- Respond, troubleshoot and resolve alerts & incidents in the Linux OS or infra layer - Azure hyperscaler.
- Manage Azure services and resources, including virtual machines,
storage and network.
- Monitor and manage Azure infrastructure to ensure optimal performance, scalability, and security.
- Manage Azure virtual networks, subnets, routing, and network security groups.
Implement monitoring solutions and configure alerts to proactively monitor the Azure environment.
- Develop and maintain automation scripts (e.g., PowerShell) to streamline routine tasks and optimize processes.
- Collaborate with internal teams to understand and address their Azure requirements and challenges.
- Maintain detailed documentation of Azure configurations, procedures, and best practices.
- Follow change management processes during service request execution
- Seek opportunities to streamline standard operating procedures through automation
- Must feel comfortable working in a fast paced, dynamic and flexible environment
- Support Operations 24/7 model with oncall/on duty/ weekend tasks/activities based on the shift schedule.
- Apply ITIL incident management processes to ensure timely resolution.

What you bring

Experience (Role Requirements):

- Experience: 8+ years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.

Technical Skills:

- Expert-level Linux knowledge: Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
- Cloud Infrastructure: Experience with Azure Cloud.
- Troubleshooting and Diagnostics: Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.
- Networking: Advanced understanding of TCP/IP, network interfaces, routing, DNS, DHCP, firewalls, and diagnostic tools.
- Backup and Restore:
- Infra service: Knowledge of infra services like DNS, LDAP etc.
- Security: Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
- Scripting and Automation: Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
- Virtualization: Familiarity with Docker, Kubernetes, and other virtualization technologies.

Soft Skills:

- Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
- Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
- Documentation: Ability to create clear, concise, and comprehensive technical documentation.
- Incident Management: Experience with ITIL or similar incident management frameworks.
- Continuous Learning: A strong commitment to ongoing learning and professional development.

Language Skills:

- Fluency in English is essential.

Tools and Technologies:

- Monitoring Tools: Prometheus, Grafana
- Log Management: Splunk
- Diagnostic Tools: (As listed in technical skills)

Meet your team

SAP Enterprise Cloud Services (ECS) organisation run and operate SAP's private cloud offering which are built for customers in various hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon web services.

As part of the ECS Delivery Technical Operations, the Server Management team is responsible for 24x7 operations of these business-critical SAP systems in the cloud at the maximum efficiency. Team provides stable support for the OS and Infrastructure hosted in the hyperscalers or SAP DC. Proactive support is provided to maintain system availability and ensure smooth operations. Apart from the day to day operations we also have strategic projects for newer technologies and enhancements.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 398275 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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