(23/09/2025) Customer Service Executive

3 weeks ago

Durg CT IN www.omegafinancial.co.in Full time

CSE Customer service representatives are often a client s primary point of contact with a company The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries generating sales leads that develop into new customers and identifying and assessing customer needs to achieve satisfaction The best CSRs are genuinely excited to help customers They re patient empathetic and passionately communicative They love to talk and understand the value of good communication skills Customer service representatives can put themselves in their customers shoes and advocate for them when necessary Customer feedback is priceless and these CSRs can gather that for you Problem-solving also comes naturally to customer care specialists They are confident at troubleshooting and investigate if they don t have enough information to answer customer questions or resolve complaints CSE Responsibilities oManage large amounts of incoming phone calls oGenerate sales leads oIdentify and assess customers needs to achieve satisfaction oBuild sustainable relationships and trust with customer accounts through open and interactive communication oProvide accurate valid and complete information by using the right methods tools oMeet personal customer service team sales targets and call handling quotas oHandle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution oKeep records of customer interactions process customer accounts and file documents oFollow communication procedures guidelines and policies oTake the extra mile to engage customers CSE Requirements Bachelor s degree or experience related field Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt respond to different types of characters Excellent communication and presentation skills Ability to multi-task prioritize and manage time effectively Job Type Full-time Pay 16 500 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Paid sick time Ability to commute relocate Nehru Nagar East Bhilai Durg - 490020 Chhattisgarh Reliably commute or planning to relocate before starting work Required Education Bachelor s Preferred Experience Customer service 1 year Preferred total work 1 year Required Language English Required Hindi Preferred Work Location In person

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