Nexthink
15 hours ago
Job Description Role and Responsibilities This role is required to: - Provide quality support with a high degree of customer service, technical expertise and timeliness. - Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. - Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. - Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. - Ensure that tool versions are kept current per OEM and business recommendations - Work hand in hand with respective VDU leads for data identification and SOP documentation - Work closely with developers to get the required scripts created and implemented - Collaborate with all EUC/DWP teams to gather inputs data analysis and scripting opportunities identified to reduce the cycle time or automate the workload - Perform periodic audits and conduct assessments for the tools in scope and identify the areas of improvement - Closely monitor dashboards and tool usage. - Inform respective teams about any trends observed while monitoring and get the same actioned. - Conduct lunch & learn sessions and weekly walkthroughs for business and HCL teams to increase tool adoption Qualifications and Education Requirements - Proficient with any market leading Unified eXperience Management (UXM) solutions like Nexthink, Aternity, Systrack, 1e Tachyon, Control Up etc. - Minimum 5 years of experience in Infrastructure Technology - Minimum 3 years of experience in delivering EUC/DWP services. - Hands-on/ exposure to Conversational Chatbot solution like ServiceNow VA, Avaamo, Yellow.ai Moveworks, etc. - Should have worked and be open to work in a 24x7 environment. - Ability to communicate effectively with end users, business owners, developers and various levels of management. - Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables - Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements - Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation. Preferred Skills - Technical Skills required including but not limited to - Basic understanding SCCM - Basic understanding of Microsoft Windows, Apple Macintosh design architecture and deployment methodologies - Basic Understanding of active directory - Basic Understanding of Citrix and other remote/virtual desktop technologies - Basic understanding of SQL - Basic understanding of PowerShell or any other scripting language - Hands on experience on Microsoft Excel and PowerPoint - Hands on Experience with different ITSM tools like ServiceNow, BMC Remedy etc.
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Nexthink
2 weeks ago
India People Prime Worldwide Full timeNexthink JD-Nexthink SME Proven experience with Nexthink Experience with Nexthink integrations particularly with Service Now Knowledge of Nexthink APIs and connectors Strong skills in NQL queries Nexthink Query Language dashboards remote actions s and diagnostics Monitoring DEX Scores creating recommendations for improvement Understanding of the...
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Senior Professional Services Consultant
3 weeks ago
Bengaluru, India Nexthink Full timeJob Description Company Description Hi, were Nexthink. Were not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates...
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Nexthink Administrator
3 weeks ago
India Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's...
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Nexthink Administrator
2 weeks ago
India Axiom Technologies Full time US$ 1,04,000 - US$ 1,30,878 per yearAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's...
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Nexthink Administrator
3 days ago
Chennai, India Tata Consultancy Services Full timeRole: Nexthink AdministratorRequired Technical Skill Set: Nexthink, PowershellLocation: Chennai, KochiExperience: 7 to 12 yearsResponsibilitiesExperience in configuring new instance and administering the same.Analyse the reported data and identify the potential ways to improve the device performance.Able to troubleshoot the issue with data reported.Knowledge...
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Nexthink Administrator
5 days ago
Chennai, India Tata Consultancy Services Full timeRole: Nexthink AdministratorRequired Technical Skill Set: Nexthink, PowershellLocation: Chennai, KochiExperience: 7 to 12 yearsResponsibilities- Experience in configuring new instance and administering the same.- Analyse the reported data and identify the potential ways to improve the device performance.- Able to troubleshoot the issue with data reported.-...
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Nexthink Administrator
4 days ago
Chennai, India Tata Consultancy Services Full timeRole: Nexthink AdministratorRequired Technical Skill Set: Nexthink, PowershellLocation: Chennai, KochiExperience: 7 to 12 yearsResponsibilities- Experience in configuring new instance and administering the same.- Analyse the reported data and identify the potential ways to improve the device performance.- Able to troubleshoot the issue with data reported.-...
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Nexthink Administrator
6 days ago
Chennai, India Tata Consultancy Services Full timeRole: Nexthink Administrator Required Technical Skill Set: Nexthink, Powershell Location: Chennai, Kochi Experience: 7 to 12 years Responsibilities - Experience in configuring new instance and administering the same. - Analyse the reported data and identify the potential ways to improve the device performance. - Able to troubleshoot the issue with data...
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Nexthink Administrator
3 days ago
Chennai, India Tata Consultancy Services Full timeRole: Nexthink Administrator Required Technical Skill Set: Nexthink, Powershell Location: Chennai, Kochi Experience: 7 to 12 years Responsibilities Experience in configuring new instance and administering the same. Analyse the reported data and identify the potential ways to improve the device performance. Able to troubleshoot the issue with data reported....
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Nexthink Administrator
6 days ago
Chennai, India Tata Consultancy Services Full timeRole: Nexthink AdministratorRequired Technical Skill Set: Nexthink, PowershellLocation: Chennai, KochiExperience: 7 to 12 yearsResponsibilitiesExperience in configuring new instance and administering the same.Analyse the reported data and identify the potential ways to improve the device performance.Able to troubleshoot the issue with data reported.Knowledge...
