Services Consultant Sr

Job Description Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally. About The Opportunity The Workforce Management Implementation Consultant participates in all stages of the implementation lifecycle including discovery, configuration, testing, deployment, and postgo-live support under the direction of the Project Manager. This role may lead one or more implementation activities as needed. Project responsibilities include gathering customer requirements, configuring the Ceridian solution to meet documented needs, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks, and communicating issues to the Project Manager. What You'll Get To Do - Provide implementation services to customers across various industries - Document and validate customer business requirements and map them to Ceridian functionality - Configure the Ceridian application to meet each customer's documented requirements - Conduct consulting sessions both virtually and in person and record detailed meeting minutes - Attend internal project meetings and provide progress updates on activities and deliverables - Offer follow-up consulting and general assistance in areas of expertise after go-live - Act as a go-to resource for specific functional areas for internal and external users - Contribute to internal implementation initiatives and help document reusable solutions - Support internal knowledge sharing by responding to questions and providing feedback - Participate in continuing education sessions and complete new release training on time - Stay current on new and enhanced functionality with each product release Skills And Experience We Value - Bachelor's degree or equivalent experience - Five or more years of experience in a software implementation role or at least two years in a Time and Attendance, Rostering, HR, or Payroll software environment - Proficiency with Microsoft Office applications - Experience with software in a SaaS or cloud computing environment - Basic understanding of relational databases and SQL is an asset - Knowledge of common human capital management (HCM) business practices - Understanding of multiple industries and how software supports their business operations - Strong customer relationship management and communication skills - Ability to manage multiple projects and priorities simultaneously - Strong organizational skills and attention to detail What Would Make You Stand Out - Ability to lead and facilitate customer workshops and discovery sessions effectively - Experience mentoring or guiding junior consultants on implementation projects - Proven success in balancing technical configuration work with business consulting - Strong problem-solving mindset and proactive approach to issue resolution - Experience documenting solutions and contributing to internal knowledge bases - Commitment to continuous learning, professional growth, and process improvement - Excellent collaboration and teamwork skills in a fast-paced environment What's In It For You Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud