Aesthetic Sales Counselor

4 weeks ago

Delhi India Looks Salon Full time

Job Description

Role Overview:

At Looks Aesthetics, as a Counselor, you will serve as the primary point of contact for clients exploring aesthetic solutions. Your role will be to deeply understand each client's goals, educate them on suitable treatments, and ensure a personalized, seamless experience from the initial consultation through post-treatment care.

Key Responsibilities

Client Consultations:

- Conduct thorough assessments to understand clients skincare concerns, goals, and medical history.
- Explain various aesthetic treatments, including benefits, risks, and expected outcomes.
- Develop personalized treatment plans in collaboration with the clinical team.

Sales & Conversion:

- Promote clinic services and products, meeting sales targets and contributing to clinic growth.
- Utilize effective sales strategies to convert inquiries into appointments and sales.
- Follow up with leads and clients to nurture relationships and encourage repeat business.

Post-Treatment Follow-up:

- Maintain regular communication with clients post-treatment to monitor progress and address any concerns.
- Provide guidance on post-treatment care to ensure optimal results.

Clinic Operations:

- Manage appointment scheduling, ensuring efficient client flow.
- Maintain accurate and detailed client records, including consultation notes and treatment history.
- Ensure compliance with clinic protocols and hygiene standards.

Client Grievances:

- Address client concerns and complaints promptly and professionally.
- Implement strategies to enhance client satisfaction and retention.

Documentation & Reporting:

- Maintain accurate records of client interactions and treatment outcomes.
- Prepare and submit regular reports on sales performance and client feedback.

Inventory Management:

- Monitor and manage inventory of skincare products and treatment supplies.

Key Requirements

- Experience: Minimum of 2 years of experience in a client-facing role within the aesthetics or healthcare industry.
- Education: Bachelor's degree in a relevant field (e.g., Healthcare, Cosmetology, Business Administration).
- Skills:
- Strong understanding of aesthetic treatments and products.
- Excellent interpersonal and communication skills.
- Proficiency in CRM systems and Microsoft Office Suite.
- Preffered Traits :
- Empathetic and client-focused approach.
- Sales-driven mindset with a passion for aesthetics and wellness.
- Ability to work collaboratively within a team.
- Well-groomed, presentable, and confident demeanor.

Why Join Looks Salon:

- Be part of a leading salon brand in the beauty industry.
- Work in a creative, fun, and fast-paced environment where innovation is valued.
- Opportunity to contribute to the growth and digital presence of an iconic salon brand.

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