Senior Product Manager

Job Requisition ID 25WD88719Position OverviewAutodesk is a global leader in design and make technology From architecture engineering and construction to media and entertainment to manufacturing Autodesk empowers innovators everywhere to solve the big challenges Our solutions give design and make teams the power to connect their data workflows and teams so they can achieve the unimaginable Are you ready to shape the future of makingAutodesk is seeking a passionate and experienced Senior Product Manager to spearhead the development and implementation of our Voice of the Customer VoC program This pivotal role will be responsible for establishing a comprehensive strategy for capturing analyzing and disseminating customer feedback across the organization A key focus will be on partnering closely with our Customer Success organization to integrate VoC insights into their workflows ensuring a closed-loop feedback system that drives continuous improvement in our products services and overall customer experience As the Product Manager for VoC Customer Success Integration you will be a champion for our customers ensuring their voices are heard and acted upon You will define the vision strategy and roadmap for our VoC program working collaboratively with cross-functional teams including Product Engineering Customer Success Support Marketing and Analytics Your ability to translate customer insights into actionable strategies and drive their implementation will be critical to our success Location Bengaluru IN Hybrid ResponsibilitiesStrategy Vision Define and articulate the vision strategy and roadmap for Autodesk s Voice of the Customer program aligning it with overall business objectives and customer experience goalsProgram Development Implementation Lead the end-to-end development and implementation of the VoC program including identifying key customer touchpoints selecting appropriate data collection methodologies surveys interviews social listening etc and establishing processes for data management and analysisStakeholder Collaboration Partner closely with Customer Success leadership and teams to understand their needs and identify opportunities to integrate VoC insights into their workflows including onboarding adoption support and renewal processesFeedback Loop Design Design and implement effective feedback loop mechanisms within Customer Success workflows to ensure customer feedback is systematically captured analyzed and acted uponInsights Generation Communication Develop and implement processes for analyzing VoC data to identify key trends pain points and opportunities for improvement Communicate these insights effectively to relevant stakeholders across the organization through compelling reports presentations and dashboardsPrioritization Action Planning Collaborate with Product and Engineering teams to prioritize customer-driven improvements and translate feedback into actionable product requirements and development initiativesTooling Technology Evaluate and recommend appropriate VoC platforms analytics tools and CRM integrations to support the program s objectives and ensure efficient data collection and analysisPerformance Monitoring Optimization Define key metrics to measure the effectiveness of the VoC program and its impact on customer satisfaction retention and advocacy Continuously monitor performance and identify opportunities for optimization and improvementAdvocacy Education Champion the importance of the Voice of the Customer across the organization fostering a customer-centric culture and educating teams on how to leverage VoC insights in their workStaying Current Keep abreast of industry best practices and emerging trends in VoC methodologies technologies and customer experience managementMinimum QualificationsBachelor s degree in Business Administration Marketing Computer Science or a related field MBA or advanced degree is a plus10 years of experience in product management customer experience market research or a related field with a strong focus on Voice of the Customer programsProven track record of successfully designing implementing and managing VoC programs in a SaaS or technology environmentDeep understanding of various VoC methodologies and tools including survey design qualitative research social listening and analytics platformsExperience working closely with Customer Success organizations and integrating customer feedback into their workflowsStrong analytical skills with the ability to translate data into actionable insights and present findings effectivelyExcellent communication presentation and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organizationDemonstrated ability to drive cross-functional initiatives and manage complex projectsPassion for understanding customer needs and advocating for their perspectiveExperience with CRM systems e g Salesforce and customer success platforms is a plusFamiliarity with Autodesk products and the design and make industries is a plus LI-RV1Learn MoreAbout Autodesk Welcome to Autodesk Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies We help innovators turn their ideas into reality transforming not only how things are made but what can be made We take great pride in our culture here at Autodesk our Culture Code is at the core of everything we do Our values and ways of working help our people thrive and realize their potential which leads to even better outcomes for our customers When youre an Autodesker you can be your whole authentic self and do meaningful work that helps build a better future for all Ready to shape the world and your future Join us Salary transparency Salary is one part of Autodesks competitive compensation package Offers are based on the candidates experience and geographic location In addition to base salaries we also have a significant emphasis on discretionary annual cash bonuses commissions for sales roles stock or long-term incentive cash grants and a comprehensive benefits package Diversity Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive Learn more here Are you an existing contractor or consultant with AutodeskPlease search for open jobs and apply internally not on this external site