Functional Consultant

2 weeks ago

Greater Delhi Area, India Tata Consultancy Services Full time

Technical/Functional Skills - Strong domain knowledge of higher education processes across Admissions, Registration, Academic History, Financial Aid, Student Accounts, and General Student (may not necessarily have all) - Functional expertise in Ellucian Banner (or similar SIS/ERP) modules (example: Banner Student, Banner Financial Aid, Banner Accounts Receivable) - Hands-on experience with Ethos (or similar) integration, Banner Admin Pages (INB/Banner 9), and Self-Service components - Understanding of SIS data models related to student records - Ability to write functional specifications, map business processes to Banner functionality, and validate outcomes - Familiarity with student lifecycle workflows and academic policy implementation within SIS - Knowledge of SQL for querying Banner tables and validating data for testing or reporting (good to have) - Understanding of compliance and regulatory requirements in higher education (e.g., Title IV for Financial Aid) - Experience with testing tools and methods for system upgrades and patch deployments Experience Required - 5–10 years of overall experience in higher education domain with at least 3–5 years in Ellucian Banner SIS implementations or support - Prior involvement in at least one end-to-end Banner implementation, upgrade, or cloud migration project (good to have) - Demonstrated experience working with cross-functional teams during discovery, design and deployment phases, including technical leads, business users, and project managers - Exposure to working in Agile or hybrid delivery models - Experience in client-facing roles for North American higher education institutions preferred Roles & Responsibilities - Engage with institutional stakeholders to gather, analyze, and validate business requirements for Banner SIS modules - Conduct fit-gap analysis, process mapping, and configuration of Banner modules such as Admissions, Registration, or Financial Aid - Collaborate with technical teams to translate functional requirements into technical specifications - Support data migration validation, testing cycles (SIT, UAT), and production rollout activities - Provide functional consulting during Ellucian upgrades, enhancements, or new module deployments - Troubleshoot functional issues and guide clients on best practices aligned with Banner capabilities - Deliver training, create user documentation, and contribute to knowledge transfer sessions for institutional staff - Act as a subject matter expert and support pre-sales or proposal activities as required. Location: Delhi/Indore/Bangalore/Mumbai/Kolkata/Pune

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