Technical Support Specialist

18 hours ago

Bengaluru, India Samsara Inc Full time

Job Description In this role, you will: Respond to inbound customer requests for assistance through live channels (phone and chat). - Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion - Self-Manage personal workload in an effective and efficient manner - Utilize available knowledge, tools, and resources to resolve customer issues - Clearly and concisely documenting communications with Customers - Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: - Bachelor s degree or higher in a technical discipline such as computer science or engineering - 3-5 years of experience in a technical product support role - Spanish and English fluency is a must - Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system - Interest and ability to work in a fast-growing environment with changing responsibilities. - Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting - Able to work flexible hours - nights and weekends a plus An ideal candidate also has: - General knowledge about Electrical circuits, GPS and telematics. - General knowledge of networking. - Excellent troubleshooting skills. - Excellent communication skills in both written and spoken. - French fluency is a plus.

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