15h Left Sr IT Operation Engineer

Job Description

- 5+ Yrs Relevant Experience
- Senior IT Operations Engineer to have broad technical experience in public cloud, virtualization, storage, database, system management, operations, automation and networking concepts and be able to apply the skills to provide technical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Strategy and Architecture:
- Undertakes analytical activities and delivers analysis outputs, in accordance with customer needs and conforming to agreed standards.
- Maintains in depth knowledge of the AWS cloud platforms, provides detailed advice regarding their application, and executes specialized tasks.
- Development and implementation:
- Creates, manages, and maintains the DevOps pipelines
- Specifies user/system interfaces and translates logical designs into physical designs taking account of target environment, performance security requirements and existing systems. Produces detailed designs and documents all work using required standards, methods, and tools, including prototyping tools where appropriate.
- Assists in the installation and configuration of software and equipment and the systems testing of platform-specific versions of one or more software products. Documents faults, implements resolutions and retests to agreed standards.
- Designs cloud and networking configurations, taking account of target environment, performance, security, and sustainability requirements.
- Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures.
- Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required.
- Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards, and schedules installation work.
- Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.
- Develop, Enhance, reverse engineer, and debug new/existing Infrastructure-as-Code (IaC) capabilities leveraging tools such as CDKs.

Delivery and Operation:

- Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
- Engages with project team to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.
- Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
- Develops, documents, and implements changes based on requests for change. Applies change control procedures.
- Uses the tools and techniques for specific areas of release and deployment activities.
- Administers the recording of activities, logging of results and documents technical activity undertaken.
- Reviews system software updates and identifies those that merit action.
- Installs and tests new versions of system software.
- Investigates and coordinates the resolution of potential and actual service problems.
- Prepares and maintains operational documentation for system software.
- Implement full stack monitoring to ensure infra, cloud platform, OS, apps telemetry.
- Explore new technologies, development patterns, and participate in pilots/POC/technology evaluations.

OTHER DUTIES

- Performs other duties as assigned by management

JOB QUALIFICATIONS & EXPERIENCE

- Education:
- Preferred: Bachelors degree in Computer Science, Management Information Systems, or a related field
- Technical Certificates to a specific technical domain, for example AWS, Azure, ITIL, and DevOps.

Experience/Skills:

- More than 5 years IT Experience
- More than 5 years experience building and maintaining systems in AWS
- More than 5 years of DevOps or Application Ops (Azure DevOps)
- Recent experience with Design and implementation of complex, highly available and highly scalable solutions.
- Other Knowledge, Skills, Abilities or Certifications:
- Windows and Linux administration skills.
- Apache/Tomcat/Java administration.
- Ansible playbook development skills.
- Ability to use Confluence for Knowledge Base documentation.
- Grafana Dashboard Development and Alerting.
- AWS and/or Azure public cloud certification.

Soft Skills Required:

- Excellent analytical and problem-solving abilities
- Excellent communication and presentation skills
- Seniority:
- Individual Contributor

TRAVEL REQUIREMENTS

- Position requires no travel.

PHYSICAL DEMANDS

- Normal professional office environment.

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