▷ 3 Days Left: IT Support Specialist

3 days ago


Hyderabad India Jade Global Full time

Job Description IT Support Specialist - End User Support (Hyderabad)0 Key Responsibilities - Provide technical support to end users for software, hardware, and network-related technical issues locally at Hyderabad Office. - Install, configure, and troubleshoot computer systems, applications, printers, and peripheral devices. - Assist with user account management, including password resets, access provisioning, and de-provisioning. - Support users with Google Workspace, VPN, and other enterprise applications. - Maintain accurate records of service requests and resolution details in the ticketing system. - Ensure compliance with IT security policies and procedures while supporting end users. - Assist in the setup of IT equipment and access for new hires and exit employees. - Provide excellent customer service, ensuring timely and efficient resolution of issues. - Ensure to maintain up to date IT Asset inventory Requirements - 2-3 Years of experience in an IT support or end-user support role. - Strong knowledge of Windows OS, Google Workspace, and common desktop applications. - Experience with troubleshooting hardware, software, and basic knowledge of networks. - Basic understanding of Active Directory and user management. - Familiarity with remote support tools and ticketing systems - Strong communication and interpersonal skills. - Ability to work independently and manage multiple tasks in a fast-paced environment. - Relevant IT certification or equivalent qualification is a plus. Preferred Experience - Experience in supporting end users in a corporate environment & senior executives. - Knowledge of ITIL processes and practices. - Prior experience in an IT support role within a global or distributed team.



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