Installation Manager

2 weeks ago

Ahmedabad India dpod studio Full time

Job Description

Department:Projects & Execution

Location:Ahmedabad

Reporting To:Business Head

Job Summary

We are looking for a detail-oriented and proactive Installation Managerto oversee the end-to-end installation process of projects, ensuring timely completion, quality execution, and excellent client experience. The role demands strong planning skills, vendor coordination, and client communication to achieve handover targets, meet collection milestones, and maintain high Net Promoter Scores (NPS).

Key Responsibilities (KRA)

1.Advance Planning Create and manage detailed installation schedules, resource allocation plans, and material readiness to ensure smooth execution.

2.Vendor Management Coordinate with contractors, suppliers, and vendors to ensure timely availability of resources and adherence to quality standards.

3.Daily CRM Updates Accurately update project and installation status in the CRM for tracking progress, reporting, and KPI measurement.

4.Client Tracking Maintain regular follow-up with clients to provide updates, gather feedback, and ensure satisfaction at every stage.

5.Planned vs Actual CRM Progress Monitor project execution against planned timelines and take corrective actions for delays or deviations.

6.Schedule Adherence Ensure all installations are completed as per agreed timelines without compromising quality or safety.

7.Client Escalation Management Address and resolve client issues promptly to maintain trust and avoid project delays.

Key Performance Indicators (KPI)

50% Payment Collection Achieve timely payment collection of at least 50% of the project value during execution as per milestones.

Net Promoter Score (NPS) Maintain high client satisfaction ratings through quality execution and smooth communication.

Handover Target Ensure projects are handed over on or before the committed date with zero pending defects.

Required Skills & Qualifications

Diploma/Bachelor's degree in Civil Engineering, Interior Design, or related field.

35 years of experience in installation or execution management within interiors, construction, or fit-out projects.

Proficiency in CRM tools, project management software, and MS Office.

Strong vendor negotiation and coordination skills.

Excellent leadership and team management capabilities.

Ability to work under pressure and manage multiple projects simultaneously.

Competencies

Execution Excellence Commitment to high-quality and timely delivery.

Analytical Approach Ability to measure progress and identify improvement areas.

Client Focus Strong relationship-building and communication skills.

Problem-Solving Quick thinking to resolve on-site challenges.

Result Orientation Focus on achieving KPIs and exceeding targets.

Employment Type:Full-time

Salary:Competitive + Performance incentives based on KPI achievement

Work Location:Ahmedabad

Apply on [Confidential Information]or WhatsApp your resume to +91 9664 862176

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