IT Service Management

6 days ago

Bengaluru, India Tata Consultancy Services Full time

Job Role: IT Service Management Location: Bangalore Experience: 5-10 Years Job Responsibilities: - Freshservice Platform Ownership - o Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. - o Implement automation workflows, SLAs, and integrations with other enterprise tools. - · Process Optimization & Governance - o Design and refine ITSM processes aligned with ITIL best practices. - o Ensure compliance, consistency, and continuous improvement across service management operations. - · Stakeholder Engagement - o Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. - o Provide training and support to end-users and internal teams on Freshservice usage and enhancements. - · Reporting & Insights - o Develop dashboards and reports to track KPIs, SLA adherence, and service performance. - o Analyze trends to identify improvement opportunities and reduce ticket resolution time. - · Innovation & Integration - o Explore and implement new Freshservice features and third-party integrations to enhance platform capabilities. - o Support initiatives around self-service, knowledge management, and AI-driven support. - At least 2 years hands-on experience in Freshservice administration and configuration.

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    Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time

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    4 days ago

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    4 weeks ago

    Bengaluru, India Millennium Management Full time

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