Domain Trainee – Broker Technical Support Team

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Management trainee Domain Trainee - Broker Technical Support Team In this role you will be responsible for Provide expert advice on commercial insurance products risk management strategies and regulatory requirements Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs You will be required to interact and work with the client partners for all process business knowledge related documents are updated periodically and team is made aware of the same in a timely manner Should be open to work in any shift as per the business requirement Responsibilities Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery e g output delivery basic broking inquiries etc Communicating directly with underwriters brokers account executives to follow up or obtain additional information Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices Act as a liaison between clients and team members to ensure smooth communication related to updates and inquiry responses received from client SMEs Maintain accurate records of client interactions and knowledge material Conduct monthly knowledge assessment tests and TNI training need identification Ensure all controls are followed existing exceptions are reviewed and duplicate policies are reported before processing any transaction Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team Qualifications we seek in you Minimum qualifications Graduate in any stream Relevant and meaningful years of experience of working in US P C insurance lifecycle - pre-placement placement and post-placement activities such as endorsements processing policy administration policy checking policy issuance quoting renewal prep submissions surplus lines licensing agency admin inspections and so on Demonstrate and cultivate customer focus collaboration accountability initiative and innovation Proficient in English language- both written Email writing and verbal A strong attention to detail analytical skills and the ability to multi-task are important Preferred Qualification and Experience An Insurance Certification would be an edge Awareness about Property Casualty insurance regulation and anomalies will be preferred Relevant years of insurance experience and domain knowledge especially P C insurance Candidate having Broker US P C insurance experience would be an asset Proficient with Microsoft Office Word PowerPoint Excel OneNote A strong attention to detail analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training