Business Analyst – Products

About RMT Engineering (Radical Minds Group) RMT Engineering is the technology arm of Radical Minds Group, building and scaling AI/ML-led platforms and custom software for enterprises across Travel & Logistics, BFSI & Fintech, Airlines, E-commerce, Legal, Energy & Utilities, FMCG and Govt/PSUs. We design and implement solutions across GenAI & Cognitive Services, Data & Analytics, Cloud, LMS and CX Platforms (OptiML QMS, CRM, Dialer/IVR/Logger, Bots, Executive Dashboards and more). To strengthen our delivery engine, we are hiring 3 Business Analysts who can bridge technology, product and business. Role: Business Analyst – Products & Client Delivery (3 Positions) Location: Gurugram, Haryana (On-site, Work From Office) Company: RMT Engineering Pvt. Ltd. (Radical Minds Group) Why this role? This is not a pure documentation role. We want Business Analysts who: - Have actually written code / worked in software development earlier - Can talk comfortably with both developers and CXOs/clients - Can convert business problems into clear, implementable specs and then drive delivery end-to-end You will work across AI/ML products (QMS, CRM, Dialer, Bots, Analytics, LMS) and client projects for India and international markets. Key Responsibilities We are hiring 3 BAs – typically: - 1–2 BAs focused on Products / New Builds - 1 BA focused on BAU / Existing Clients But all three need solid core BA skills. 1. Discovery & Requirements - Work with founders, product owners and client stakeholders to understand business goals, current processes and pain points. - Translate discussions into BRDs, FRDs, user stories, acceptance criteria, wireframes and process maps (BPMN/flowcharts). - Ask the “how will this be built?” questions – think from architecture, API, data and integration angles. 2. Solutioning with Tech & Product Teams - Work closely with engineering leads, architects, data & ML teams, QA and DevOps to shape feasible solutions. - Break requirements into sprints, epics and stories, maintain product backlogs and priorities. - Participate in estimation, technical discussions, design walkthroughs and impact analysis for change requests. 3. Delivery, UAT & Go-Live - Own UAT planning and execution – test scenarios, test cases, data, defect triage, closure sign-off. - Conduct internal and client demos, showcase features, gather feedback and refine scope. - Ensure smooth roll-outs with proper documentation (release notes, user guides, training decks, SOPs). 4. BAU / Client Success (for BAU-focused role) - Act as functional owner for assigned live clients / platforms. - Understand SLAs and regularly review incident/CR queues, priorities and root causes with tech and ops teams. - Proactively identify improvement opportunities (automation, reporting, UX, integrations) and convert them into structured CRs / mini-projects. 5. Documentation, Governance & Communication - Maintain up-to-date artefacts: requirement docs, change logs, configuration documents, workflow and API specs. - Drive clarity and predictability: weekly status reports, RAID logs, dependencies and risks. - Communicate crisply with both senior management and end-users – written and verbal. Must-Have Experience & Background - Total experience: 4–8 years - Mandatory: Started career in software development / programming (e.G. Java, .NET, Node, Python, other backend; plus SQL, REST APIs, JSON/XML etc.) and later moved into Business Analyst / Product / Functional Consultant roles. - Strong understanding of SDLC & Agile/Scrum – sprints, ceremonies, backlogs, releases. - Hands-on experience in at least one of: - Enterprise / B2B platforms (CRM, ERP, CX, workflow, analytics) - Data & Analytics / dashboards / reporting solutions - AI/ML, chatbots/voicebots, QMS, dialer or similar CX technologies (good to have). Tools & Techniques (preferred) - Work tracking: JIRA / Azure DevOps / similar - Modelling & UX: Figma / Balsamiq / Draw.Io / Visio, BPMN / flow charts - Data & APIs: SQL, basic data profiling, ability to read API contracts (Swagger/Postman, REST). - Documentation: strong MS Office / Google Workspace skills – especially structured Word/Docs and PPTs. Soft Skills & Attributes - Strong analytical and problem-solving skills – can simplify complexity. - Excellent communication – clear, concise English; comfortable presenting to clients and leadership. - High ownership and reliability – can independently manage threads without constant supervision. - Ability to handle multiple parallel workstreams in a structured manner (without creating chaos). - Positive, collaborative attitude – comfortable working with tech, ops and business teams. Reporting & Growth - Role reports into RMT Engineering leadership (Product/Delivery Heads) with visibility to Founders and CXOs of Radical Minds Group. - Opportunity to grow into Senior BA / Lead BA / Product Owner roles as platforms scale and the team expands. Education - B.Tech / B.E. (CS/IT/ECE) or MCA / M.Sc (IT) preferred. - Certifications in Business Analysis, Agile/Scrum, Product Management or Cloud/Data will be an advantage. How to Apply Please apply via LinkedIn OR email your CV to: ceodesk@radicalminds.in Subject: Business Analyst – RMT Engineering (Your Name) You can also reach out to me on +91-7210062823 or sankalp.sharma@radicalminds.in or directly to RMT Team members closing this postion:- Swastik Sharma or Rajat Khare directly at: 📞 +91-9717222071 & +91-9689524411 📧 swastik.sharma@radicalminds.in & rajat.khare@rmtengg.com