Senior Support Engineer

What we do: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. What will you do: The Senior Support Engineer will be responsible for managing and supporting enterprise IT infrastructure with a focus on Windows technologies, Office 365 administration, system patching, and overall infrastructure management. The role requires hands-on expertise in VMware, Nutanix, and ManageEngine platforms to ensure high availability, security, and optimal performance of systems and services. The engineer will also serve as a technical leader in resolving escalated issues, applying strong problem-solving skills and deep technical knowledge to maintain a stable and efficient IT environment. Key Responsibilities: - Support and administer Windows Server environments (AD, DNS, DHCP, Group Policies, File/Print Services). - Execute and oversee system patching cycles across servers, endpoints, and Microsoft environments. - Administer and support Microsoft 365/O365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Security & Compliance Center). - Provide user and license management in Microsoft Entra ID / Azure AD.Configure and manage hybrid AD environments and email security (SPF, DKIM, DMARC). - Administer and maintain VMware vSphere/ESXi/vCenter, and Nutanix AHV/Prism platforms. - Configure, monitor, and troubleshoot ManageEngine Suite (Endpoint Central, ServiceDesk Plus, AD Manager, etc.). - Perform capacity planning, system monitoring, and performance optimization. - Provide Level 2/3 support for escalated issues, conduct root cause analysis, and implement permanent fixes. - Automate and streamline administrative tasks using PowerShell and scripting. - Maintain backup, disaster recovery strategies, and documentation. - Collaborate with security and network teams to ensure infrastructure hardening and compliance. - Mentor junior engineers and provide technical leadership on projects and escalations. Functional/Technical Competencies: - Strong expertise in Windows Server (2016/2019/2022) management. - Proven experience with patch management tools and processes. - Hands-on knowledge of: - Office 365 / Microsoft 365 administration - VMware vSphere/ESXi/vCenterNutanix AHV/Prism - ManageEngine products (Endpoint Central, ServiceDesk Plus, ADManager, etc.) - Proficiency in Active Directory, Group Policy, DNS, DHCP, PKI, WSUS/SCCM. - Scripting skills in PowerShell, Batch, or Python.Familiarity with ITIL processes (incident, problem, change management). - FoundationKnowledge of backup/DR solutions (Veeam, Commvault, etc.). - Strong troubleshooting and documentation skills. Qualifications & Experience: - Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field. - 8+ years of IT infrastructure support and administration experience. - Experience with cloud integrations (Azure AD, Intune, M365 Security & Compliance). Certifications: - Microsoft 365 Certified: Enterprise Administrator Expert - Microsoft Certified: Windows Server Hybrid Administrator - AssociateVMware VCP-DCV - Nutanix Certified Professional (NCP)ITIL