Apply Now Member Experience Manager

1 week ago


Ghaziabad, India Anytime Fitness Af Full time

Job Description - Responsible for managing the complete Member Onboarding Process to ensure a seamless start to each member's journey. - Conducts fitness consultations to assess member needs and goals. - Identifies the most effective combination of tools and personnel tailored to individual members. - Manages and improves the member retention score through strategic engagement. - Strategizes, organizes, and promotes programs across Community Events, Self-Directed Training, Group Classes, and Personal Training. - Leads trainer onboarding and coordinates staff training sessions to uphold service quality. - Creates meaningful touch-points with members, including proactive follow-ups with irregular attendees. - Develops educational materials and curates a monthly member engagement planner to boost participation and satisfaction. - Works closely with other club leaders to align the member experience with brand standards and operational goals.



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