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Required Technical Skill Set** Fortinet SDWAN Cisco routing and switching and Wireless Desired Competencies (Technical/Behavioral Competency) Must-Have** - Good knowledge in Fortinet SDWAN, routing and swithcing - Technical support for networking such as: WAN and LAN connectivity, routers, firewalls, wireless and security. - Remote access solution implementation and support such as IPSEC VPN - Understanding of DNS/DHCP - Ability to work with vendor support to resolve client issues - Experience with Command Line Interfaces to manage computer equipment - Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. - Maintain accurate time and records in all service tickets as performed. - Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. - Communicate with customers as needed regarding ticket progress, changes or agreed outages. - Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. - Work with all team members to implement and improve Company best practices. - Peerform fast turnaround of customer requests. - Perform network administrative duties on-site weekly. - Communicate effectively with the customer regarding issues and potential problems. - Report to management potential problems with customer’s computers, configurations and/or environment.

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