Technical Support Engineer

1 week ago

Verna Goa, India Optel Group Full time

OPTEL Responsible Agile Innovative OPTEL is a global company that develops transformative software middleware and hardware solutions to secure and ensure supply chain compliance in major industry sectors such as pharmaceuticals and food with the goal of reducing the effects of climate change and enabling sustainable living If you are driven by the desire to contribute to a better world while working in a dynamic and collaborative environment then you ve come to the right place SUMMARY OPTEL is currently looking for a Level 1 Technical Support Specialist whose core mandate is to act as the first point of contact for Optel s customers RESPONSIBILITIES Service Call Management Answer customer calls though Optel s online service platform and route the requests to the concerned department Log all calls and interactions into appropriate CRM software Participates in the case assignation process with the different plant managers Technical Support Provide Level 1 support to Optel customers in collaboration with the Level 2 Technical Support Specialists Other Attends team meetings participates in team discussions and provides input and feedback on service support procedures Performs other related duties as assigned SKILLS AND QUALIFICATIONS REQUIRED College diploma in a technical field electrical electronic computer science networking etc Knowledge in customer relationship management English fluency Excellent communication skills Have a good sense of organization and of priorities Customer service oriented EQUAL OPPORTUNITY EMPLOYER OPTEL is an equal opportunity employer We believe that diversity is essential for fostering innovation and creativity We welcome and encourage applications from individuals of all backgrounds cultures gender identities sexual orientations abilities ages and beliefs We are committed to providing a fair and inclusive recruitment process where each candidate is evaluated solely on their qualifications skills and potential At OPTEL every employee s unique perspective contributes to our collective success and we celebrate the richness that diversity brings to our team Powered by JazzHR

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