▷ (20/09/2025) Quality Specialist II A - GBS IND

Job Description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview.

Enterprise Payments Technology - Global Business Services team is involved in Architecture, Development & Testing. Applications in EPT provide critical services to our customers and clients such as Zelle, that enables person to person payments, Digital Wallets, Debit Card Purchase, Bill Payments, Merchant Acquiring, International and Domestic Remittances, Mortgage Payments, Scheduled Transfers. It also supports capabilities for Card Management, External Account Management and Settlement. The EPT team is playing a crucial role in transformational initiatives and maintaining digital payments change. In Payments we are moving with API first approach. We are transitioning to Continuous Integration and Deployment using the Horizon Platform and focused on test automation using SOATest. Team here is involved in executing strategies like NEVER DOWN, and Payment Simplification. Platform Stability as part of Never Down is also a focus area due to the need for high availability of the payment's platform for our customers. It is also engaged in a POC for containerization using OpenShift. The India team is spread across 4 locations in India - Chennai, Gurugram, Hyderabad and Mumbai. Continuous Innovation is our motto, with over 100 patents, multiple Opex process improvements to its name. At the same time, we are a highly engaged an motivated team that believes in having fun while working.

Job Description.

This individual will be part of the Enterprise Payment Technology development team [EPT] that provides Merchant Services business applications. The Merchant Technology Quality Engineer - GBS IND will be responsible for working with QA team. This role will work closely with the U.S. leadership team for Payments QA to ensure the system integration testing and end to end testing is completed for the planned releases of new functionality for this new business area.

Candidate should possess excellent experience in a test automation tool such as Selenium/Cypress/JMeter, in dept knowledge in SOA and Web services (service testing, middleware testing, messaging validation and virtualization), knowledge of industry standards, proactive planning and the ability to work in fast paced environment.

Responsibilities.

- Responsible for designing and developing test plans and test cases from complex requirements to verify and validate business objectives.
- Designing and implementing code for our test automation system to deliver a requirement/story per the defined acceptance criteria and compliance requirements.
- Exploring product quality issues and triaging automated test runs
- Liaising with developers and managers on technical issues
- Driving the integrity and quality of technical work on significant projects
- Work closely with cross functional teams in handling queries and escalation
- Mentors other Software Engineers and coaches team on CI-CD practices and automating tool stack.

Requirements.

Education.

- Bachelor's Degree
- BE / B-Tech M.E./M.Tech (prefer IT/CS specialization)

Certifications if any: NA

Experience Range.

- 7 - 12 Years

Foundational Skills.

- Minimum 6-8 years of proven, hands-on experience in API testing using SoapUI, SOATest, or equivalent. Knowledge of industry standards, proactive planning and the ability to work in a fast paced environment.
- Design, develop, and maintain automated test scripts, ensuring they are robust, scalable, and aligned with the overall testing strategy. Automate test cases for regression, integration, and functional testing, and continuously enhance the test automation suite.
- Good understanding of XML, SOAP, MQ, WSDL, JSON Technologies
- Experience working on other SOA testing tools
- Experience in Functional Testing, including writing detailed test plans and test scripts
- Proven experience with JIRA
- Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies, and systems
- Full lifecycle development methodology, SOA Testing Concepts and Methodology
- Strong at Software Testing Concepts.
- Excellent communication and documentation skills
- Detail-oriented and persistent, able to drive complicated tasks through to completion.
- Ability to work in a collaborative team environment
- Individual contributor, capable of self-directing daily tasks
- Seeks out best practices to find opportunities for improvements in Test Execution and automation

Desired Skills.

- Web Services Automation using equivalent like SOA Test/Rational Integration Tester/Ready API, Web Methods, XML, SOAP, MQ and WSDL Technologies, JIRA, writing detailed test plans and test scripts
- Working knowledge: JDBC, SQL, CA Lisa, UFT, SOA Test, Responders
- Secondary Expertise: Functional Knowledge of Banking / Payments Domain
- Agile project lifecycle knowledge.
- Lead and guide team at AIT level

Work Timings.

- 11.30 AM to 8.30 PM IST (Need to flexible as per business need)

Job Location.

Chennai