High Salary IT Support Senior

1 week ago

Noida, India Vehant Technologies Full time

Job Description

Key Responsibilities:

- Provide advanced support for hardware, software, and network issues across end-user systems (Windows, macOS, Linux).
- Manage escalated IT support tickets and ensure timely resolution of high-priority incidents.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
- Administer user accounts, permissions, and access controls in systems such as Active Directory, Office 365, and other enterprise platforms.
- Monitor system performance and ensure high availability of mission-critical systems and infrastructure.
- Support deployment, patching, and upgrade of operating systems and applications.
- Lead IT support projects, such as rollouts, migrations, or onboarding/offboarding automation.
- Document processes, incident resolutions, and create technical guides for users and junior technicians.
- Mentor and support junior IT staff, including technical training and escalation handling.
- Collaborate with cybersecurity teams to ensure endpoint protection, threat detection, and compliance with IT policies.
- Communicate with vendors and service providers for hardware/software support or procurement.

Qualifications & Experience:

- Bachelor's degree in Information Technology, Computer Science, or related field.
- 4+ years of hands-on experience in IT support or systems administration.
- Strong knowledge of Windows Server, Microsoft 365, Active Directory, Exchange, and basic networking (DNS, DHCP, VPN, TCP/IP).
- Experience with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
- Familiarity with cloud platforms (Azure, AWS, or Google Workspace) is a plus.
- Understanding of cybersecurity principles and best practices.
- Industry certifications such as CompTIA A+/Network+/Security+, Microsoft Certified, ITIL, or Cisco CCNA are preferred.

Soft Skills:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Analytical thinking and problem-solving skills.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a proactive attitude.

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