Sr Engineer

United s Digital Technology team designs develops and maintains massively scaling technology solutions brought to life with innovative architectures data analytics and digital solutions Our Values At United Airlines we believe that inclusion propels innovation and is the foundation of all that we do Our Shared Purpose Connecting people Uniting the world drives us to be the best airline for our employees customers and everyone we serve and we can only do that with a truly diverse and inclusive workforce Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation With multiple employee-run Business Resource Group communities and world-class benefits like health insurance parental leave and space available travel United is truly a one-of-a-kind place to work that will make you feel welcome and accepted Come join our team and help us make a positive impact on the world Job overview and responsibilities As part of the Contact Centers team this individual diligently works with SRE Manager DevOps Teams and application managers to monitor overall application s availability latency and system health Mentor educate and train support personnel on how to use tools Ensure reliability availability and performance of critical applications Oversee incident response root cause analysis and post-mortem processes to prevent future incidents Understanding of best practices for AWS EC2 Kubernetes and monitoring of containers Manages capacity planning updates upgrades and internal integration Experience with site monitoring and log monitoring tools specifically Datadog Dynatrace Define and track SLOs and Service Level Agreements SLAs to ensure service reliability and performance Coordinates with DevOps Problem Management etc escalations to support monitoring Develop and implement disaster recovery plans to ensure business continuity Continuously improve processes and practices to enhance system reliability and team efficiency Mentor junior developers to ensure deliverables are on time within budget and with good code quality Demonstrate an innovative mentality by staying aware of new developments within the technology space and present solutions using modern technologies to adapt to provide value to business Work effectively with onshore and business teams Effectively communicate status issues and risks in a precise and timely manner Participate in design meetings and determine technical requirements The ability to communicate verbally and in writing with all levels of employees and management speaks and writes clearly Strong understanding of systems networks and troubleshooting techniques Experience in automated pipeline build and continuous integration Source control branching merging git This position is offered on local terms and conditions Expatriate assignments and sponsorship for employment visas even on a time-limited visa status will not be awarded This position is for United Airlines Business Services Pvt Ltd - a wholly owned subsidiary of United Airlines Inc Qualifications Required Bachelor s degree in Computer Science Engineering or related field 4 to 6 years hands-on industry experience in software development 3 years experience as a DevOps Engineer Proficiency in scripting languages e g Bash Python and configuration management tools Experience with containerization and orchestration tools e g Docker Kubernetes Familiarity with cloud platforms such as AWS Experience with version control systems e g Git and CI CD tools e g Jenkins GitLab CI Experience with Infrastructure as code IaC principles e gTerraform Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English written and spoken Successful completion of interview required to meet job qualification Reliable punctual attendance is an essential function of the position Working experience in agile delivery framework Working experience with observability platforms and building operational dashboards e g Datadog or Dynatrace Preferred Knowledge of security best practices in a DevOps environment Experience with logging and monitoring tools e g Datadog Dynatrace Strong problem-solving and communication skills Experience with Harness tools