Information Technology Executive

2 days ago

Pune, India Crestline Maritime Pvt Ltd Full time

Operation

- Provide level 1-2 technical support for day-to-day, inclusive application supports.
- Coordination & Liaising with external vendors.
- Identify, track and solve application problems raised via dedicated incident management tool.
- Progressive maintain and built knowledge base documentation for technical troubleshooting and best practices.
- Handles hardware and software inventory.
- Any other IT support and projects.

Application

- ERPs administration.
- Ensure data (i.e. spares, jobs, class, inventory, location are accurately built, mapped and maintained in the PMS.
- Monitor and review job frequencies, overdue jobs and defects jobs on a routine basis.
- Ensure that business requirements are documented.
- Perform functional test on product and coordinate User Acceptance Test with business users

Vessel

- Support, coordinates and on-site IT deployments to/from vessel.
- Manage the entire lifecycle in SMS including initial setup, activities and forms creation and modification, workflow changes and resolve queries from the Marine Team.
- Support and monitor any issues arising from the Fleet Management System (FMS) end users.
- Provide Training for on signing crew members on ERP application modules.

Requirement

- Candidate possess at Degree Computer Science/Information Technology or equivalent
- 3 to 5 years of experience in IT support in a shipping Company would be advantageous.
- Knowledge in ERP administration is a must and with experience would be advantageous.
- Proven ability to collaborates, blend-ins and foster a team-oriented environment
- Proven ability to self-drive work creatively and analytically in a problem-solving environment
- Good communication (written and oral) and interpersonal skills
- Good understanding of M365 application, NAS, Windows 11 operation system and services like SMB, Windows Updates, Profiles, Folder Permission hierarchy, Event logs.
- Understood simple scripting such as Bat, PowerShell and Networking.

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