Cloud Support Engineer Openings At Wolters Kluwer, Pune

4 days ago

Kalyani West Bengal, India Wolters Kluwer Full time

You will provide a high level of customer satisfaction through the delivery of technical back-office support to Wolters Kluwer s customers for our cloud-hosted financial management software applications In this role you are responsible for complex problem analysis and resolution you analyze diagnose work together with consultants and clients liaise with internal development teams recreate and solve reported problems Responsibilities Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack Monitor identify troubleshoot server and network issues Collaborate with the technical and functional implementation teams which include Application Developers System Integrators Database Administrators System Administrators Analysts and Consulting professionals Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues Carry out functional acceptance and integration acceptance tests performance tuning and benchmarks Develop and enhance automation utilities and components to enhance the integration flexibility and availability of our solution with customers Create documentation knowledge articles Configure and run Azure Pipelines to create and maintain customer environments identify and solve potential issues Requirements Bachelor s or master s degree in computer science-related fields Knowledge or experience with Azure or other cloud platforms Desired programming languages Java JavaScript SQL Operating systems Windows Linux is a plus Experience with application servers like Wildfly or Jboss Database knowledge SQL MS SQL Server Oracle and RDBMS concepts Availability for stand-by shifts on a monthly level which might require interventions outside the business hours Fluency in English written and oral Minimum 1 year of experience as a customer support specialist Strong problem-solving and analytical skills Strong organizational time management and prioritization skills ability to multi-task and meet deadlines Nice to have Awareness regarding Application Monitoring Tools i e Grafana is a plus Knowledge on Docker and Kubernetes Experience with cloud performance tuning and security testing is a plus Performance tuning expertise of databases indexes constraints data integrity triggers usages Other languages such as German or French are a plus Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

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