location lead

2 weeks ago

Bengaluru, Karnataka, India Cred Full time
Job Description

what will you do

- manage field infrastructure for collections portfolios for a specific location
- end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation
- building, coaching and mentoring the field team identifying team goals and evaluating team progress
- responsible for day-to-day collections field operations with holistic improvement of the portfolio in the allotted area by improving overall collections
- deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections
- maintain and communicate detailed reports to track performance against plan
- ensuring highly customer centric field collections to deliver high standards of customer experience
- be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
- examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level
- look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for the future
- work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience
- provide early warning feedback on fraud / default indicators to risk team

you should apply if you:

- possess 2 to 5 years of field collections experience in financial services
- have the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns
- have the ability to manage teams with approaches towards coaching and training your team members
- have the ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
- have the ability to manage collection business partners at regional level and hence have relevant competencies and language expertise
- can deliver under high decibel targets & are open to travel as per business requirement
- possess adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc

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