(Apply Now) Deputy General Manager

It s not just about your career or job title It s about who you are and the impact you will make on the world Because whether it s for each other or our customers we put People First When our people come together we Expand the Possible and continuously look for ways to improve what we create and how we do it If you are constantly striving to grow you re in good company We are revolutionizing the way the world moves for future generations and we want someone who is ready to move with us Key missions of the position Manage a customer or a portfolio of customers and be the single point of contact for customers Grow business with his her customer monitor timely execution of orders product performance payment collection and ensure customer satisfaction and loyalty Responsibilities Act as the main point of contact for customer and the prevalent authority on all customer issues Champion a customer-centric culture across the company Secure and regularly measure customer satisfaction Grow business by selling existing new products to existing and new customers to maximize revenue and profits Contribute to negotiations during tender phase Contribute to the success of the Order execution in partnership with team in the Head Quarters Identify new business opportunities with his her customers identify customer needs gather customers key data including budgets Share customer information with relevant stake holders at Head Quarters Facilitate meetings and discussions with the customer for sale of new products services Identify customer s decision-making process and lobby with main stakeholders Provide necessary inputs to the tendering team for preparing a technically compliant and commercially competitive bid Keep relevant teams at headquarters informed about tender status progress of blocking issues and Contribute during the negotiation phase Negotiate and agree any variation orders or contractual change Coordinate with headquarters for timely execution of orders thus avoiding any financial loses and gaining customer satisfaction Secure documents pertaining to cash collection and collect the cash against the sales made within shortest possible time Apply WABTEC rules on ethics and compliances in all customer management activities Education Must have Graduate Degree in Engineering or Business field is an added advantage Master of Business Administration or in Engineering Professional Experience Minimum of 10 to 15 years experience with Indian Railways Should have extensive experience in navigating through customer requirements Should have hands on experience on activities pertaining to generation of E Dispatch Notes Submission of Bills Resolving Warranty Rejection cases etc in IREPS Build strong relationships with customers government authorities and internal stakeholders Gain knowledge of competitors strengths weaknesses and offerings to be able to defeat competition and convince the customer of WABTEC s value Excellent problem solving critical thinking and decision making Proactive and efficient responses to pressing issues and challenges Aptitude in communicating public speaking and interpersonal skills Resilient and able to deliver operationally in a demanding and changing environment Strong ability to convince influence persuade Languages Must have strong command over written and spoken English Must know spoken Hindi and Bengali Tamil Telugu and Kannada will be an advantage Other specification Ethical and compliant behaviour in all acts and deeds Ability to learn quickly Agility to adopt to new environment business strategies Passionate to lead and take initiatives Global Cultural Awareness Who are we Wabtec Corporation is a leading global provider of equipment systems digital solutions and value-added services for freight and transit rail as well as the mining marine and industrial markets Drawing on nearly four centuries of collective experience across Wabtec GE Transportation and Faiveley Transport the company has grown to become One Wabtec with unmatched digital expertise technological innovation and world-class manufacturing and services enabling the digital-rail-and-transit ecosystems Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world We are lifelong learners obsessed with making things better to drive exceptional results Wabtec has approximately 27K employees in facilities throughout the world Visit our website to learn more Our Commitment to Embrace Diversity Wabtec is a global company that invests not just in our products but also our people by embracing diversity and inclusion We care about our relationships with our employees and take pride in celebrating the variety of experiences expertise and backgrounds that bring us together At Wabtec we aspire to create a place where we all belong and where diversity is welcomed and appreciated To fulfill that commitment we rely on a culture of leadership diversity and inclusion We aim to employ the world s brightest minds to help us create a limitless source of ideas and opportunities We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better We believe in hiring talented people of varied backgrounds experiences and styles People like you Wabtec Corporation is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or protected Veteran status If you have a disability or special need that requires accommodation please let us know