Calling & Operations Executive - Warehouse
16 hours ago
Job Description About Us Weldots is a fast-growing eCommerce brand committed to delivering exceptional customer experience and smooth order operations. We are looking for a proactive and well-spoken Calling & Operations Executive who will handle customer calling (cart recovery & support) as well as assist in day-to-day warehouse operations from our Wazirpur facility. Key Responsibilities Customer Calling & Cart Recovery - Make outbound calls to customers who have abandoned carts or pending orders. - Understand customer concerns and resolve product or order-related queries. - Persuade customers to complete their purchase by explaining offers, discounts, and product benefits. - Maintain call logs, track follow-ups, and record conversions accurately. - Share customer feedback and insights with operations and marketing teams. Warehouse & Operations Support - Assist in daily warehouse tasks such as basic coordination with packing staff, dispatch team, and inventory support. - Ensure smooth order flow - from packing to handover - by monitoring and leading daily operations. - Communicate with courier partners for pickups, returns, or delivery-related issues. - Maintain basic documentation such as order sheets, dispatch lists, and inventory updates. - Support the warehouse team in any operational requirements to ensure timely order processing. Qualifications & Skills - 02 years experience in telecalling, customer service, telesales, or operations (freshers welcome). - Good English is mandatory - Strong communication, listening, and customer-handling skills. - Persuasive and empathetic personality with the ability to handle objections. - Basic computer knowledge (Excel, call logs, CRM entries). - Ability to multitask between calling and operational tasks. - Responsible, punctual, and comfortable working from a warehouse environment. Why Join Us - Opportunity to grow in both customer support and operations. - Friendly and supportive work environment. - Exposure to end-to-end eCommerce operations.
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Calling & Operations Executive - Warehouse
3 days ago
Delhi, Delhi, India Weldots Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAbout UsWeldots is a fast-growing eCommerce brand committed to delivering exceptional customer experience and smooth order operations. We are looking for a proactive and well-spoken Calling & Operations Executive who will handle customer calling (cart recovery & support) as well as assist in day-to-day warehouse operations from our Wazirpur facility.Key...
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Warehouse Operations Executive
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