Senior Principal Consultant, SFDC-FSL Scrum Master

Job Description

Ready to build the future with AI
At Genpact, we don&rsquot just keep up with technology&mdashwe set the pace. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquos possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant, SFDC-FSL Scrum Master

A Salesforce Field Service Lightning (FSL) Scrum Master is responsible for facilitating and supporting Agile practices within Salesforce projects, specifically focusing on FSL implementations. Here are some key responsibilities and qualifications for this role:

Responsibilities
. Facilitate Scrum events, including daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives, ensuring efficient and effective collaboration among team members.
. Collaborate with product owners, business stakeholders, and technical teams to define project goals, requirements, and priorities, while keeping a strong focus on delivering value to our customers and the institution.
. Identify and address any impediments or roadblocks that hinder the team%27s progress, working closely with stakeholders to remove barriers and ensure a smooth development process.
. Foster a culture of continuous improvement by facilitating retrospectives, capturing feedback, and implementing actionable changes to enhance team performance and product quality.
. Utilize your strong communication skills to ensure clear and transparent communication within the team and with stakeholders at all levels of the organization.
. Monitor and report on project progress, identifying potential risks early and proactively implementing mitigation strategies.

Qualifications we seek in you
Minimum Qualifications/ Skills
. Graduation from any stream, must have sound knowledge of Agile.
. Salesforce Knowledge: Deep understanding of Salesforce platforms, including FSL, Service Cloud, and Sales Cloud
. Candidate must be hands on in leading daily scrum calls, review calls, sprint planning etc.
. Scrum Certification is a Must (CSM, PSM)
. Must be familiar with IT operations and have a good knowledge of Technology Services as a whole.

Preferred Qualifications/ Skills
. Working experience as Scrum Master.
. Expertise in Jira like tools. Azure Board is a MUST
. Knowledge of Salesforce and OMS is the plus
. Microsoft applications: Excel, Outlook, Project, Access, Teams and Word.
. Excellent working knowledge of various project management tools and life cycle methodologies. Act as a knowledge leader and Agile advocate, guiding and coaching our development teams, product owners, and stakeholders in Agile methodologies, particularly Scrum.

. our development teams, product owners, and stakeholders in Agile methodologies, particularly Scrum.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career&mdashGain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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