[Urgent Search] Program Manager-Affluent-AFFLUENT-Program
2 days ago
Job Description Description The Program Manager-Affluent will be a key member of our Affluent-Service team, working closely with Service teams to manage customer escalations. This role is critical in ensuring customer issues are resolved efficiently, especially when they require attention beyond standard support channels.. The successful candidate will have the opportunity to make a significant impact on the bank's affluent customer segment and contribute to its overall success. Responsibilities - Handle high-priority or complex customer complaints that frontline teams cannot resolve. Offer tailored financial solutions, including investment advice, wealth management, and banking services, to meet customer needs. - Ensure timely and satisfactory resolution by coordinating across departments. - Act as a bridge between customers, internal teams (e.g., operations, tech, compliance), and senior management. - Escalate issues to appropriate levels when necessary and follow through until closure. - Investigate recurring or systemic issues. - Recommend process improvements to prevent future escalations. - Maintain clear, empathetic, and professional communication with customers throughout the escalation process. - Provide regular updates and ensure transparency. - Track escalation trends, resolution timelines, and customer satisfaction. - Share insights with leadership to improve service quality and reduce future escalations. - Ensure all escalations are handled in line with regulatory and internal compliance standards - Represent the bank professionally and ethically, upholding its values and reputation. Qualifications - Bachelor's degree in Finance, Business Administration, or a related field - Minimum 3-5 years of experience in relationship management or a similar role, preferably in the banking or financial services industry. - Strong problem-solving and analytical skills - Excellent communication and negotiation abilities - High emotional intelligence and customer empathy - Knowledge of internal systems and escalation protocols - Minimum 3-5 years of experience in relationship management or a similar role, preferably in the banking or financial services industry. - Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers. - Ability to work independently and manage multiple priorities effectively. - Proficiency in using Microsoft Office and other relevant software applications. - Strong analytical skills, with the ability to interpret financial data and make informed recommendations. - Willingness to stay updated with industry trends and best practices. Ability to work under pressure and manage multiple priorities
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Program Manager-affluent-affluent-program
14 hours ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Description The Program Manager-Affluent will be a key member of our Affluent-Service team working closely with Service teams to manage customer escalations This role is critical in ensuring customer issues are resolved efficiently especially when they require attention beyond standard support channels The...
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Mumbai, India Axis Bank Full timeJob Description RB - Affluent Business:Portfolio Activation Manager, CASA INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader N Team Size: Grade: Manager / Senior Manager Business: Retail Banking Department: Affluent Business Sub-Department: Investment Research Location: Mumbai About Affluent Business Affluent Business caters to a segment of...
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Mumbai, India Axis Bank Full timeJob Description RB - Affluent BusinessNRI - RB - Channel Sales (India) Support INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader No Team Size: 1 Grade: Deputy Manager, Manager Business: Department: Affluent Business Sub-Department: Location: About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth...
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Mumbai, Maharashtra, India Axis Bank Full timeRB - Affluent Business Portfolio Activation Manager CASA INTERNAL USAGE No of Vacancies 1 Reports to Is a Team leader N Team Size 0 Grade Manager Senior Manager Business Retail Banking Department Affluent Business Sub-Department Investment Research Location Mumbai About Affluent Business Affluent Business caters to a segment of customers who are High Net...
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(Only 24h Left) RB
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description RB - Affluent BusinessNRI - RB - Knowledge Support & PIS INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader No Team Size: 1 Grade: Deputy Manager, Manager Business: Department: Affluent Business Sub-Department: Location: About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals...
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RB - Affluent Business:NRI Greenchannel Team
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description RB - Affluent Business:NRI Greenchannel Team INTERNAL USAGE: No. of Vacancies: 1 Manager: Is a Team leader N Team Size: NA Grade: Business: RETAIL BANKING Department: AFFLUENT Sub-Department: NRI Location: About the Role The candidate will be expected to monitor and drive NRI customer servicing experience across channels (branch, PBC,...
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Urgent Search! RB
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Customer Experience Lead Grade Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name Vice President Job Description This role is responsible for developing onboarding & servicing process journey by defining the process on various systems used for NRI...
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Rajkot, India Kotak Mahindra Bank Limited Full timeJob Description At Kotak Mahindra Bank Ltd, we are seeking a talented and client-focused individual to join our AFFLUENT-Regional sales team as a Service Relationship Manager. In this role, you will be responsible for managing and growing relationships with high-value clients, offering tailored financial solutions, and providing an exceptional banking...
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Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Campaign Manager Grade Department Affluent Business No. of Positions 1 Location Corporate Office Reporting Authority Job Name Head - NRI Portfolio & Activation No. of Direct Reports 1 Team Size 1 Job Description Candidate's key responsibilities would be managing the overall campaign calendar for NRI...
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Mumbai, India Axis Bank Full timeJob Description Job Title RB - Affluent Business:NRI Product Maintenance and Learning Initiatives Grade Department RB-Affluent Business - NRI No. of Positions 1 Location CO - Mumbai Reporting Authority Job Name Vice President Job Description This role is responsible for developing product proposition for NRI savings account, competition benchmarking, revenue...
