[Urgent Search] Program Manager-Affluent-AFFLUENT-Program
3 weeks ago
Job Description Description The Program Manager-Affluent will be a key member of our Affluent-Service team, working closely with Service teams to manage customer escalations. This role is critical in ensuring customer issues are resolved efficiently, especially when they require attention beyond standard support channels.. The successful candidate will have the opportunity to make a significant impact on the bank's affluent customer segment and contribute to its overall success. Responsibilities - Handle high-priority or complex customer complaints that frontline teams cannot resolve. Offer tailored financial solutions, including investment advice, wealth management, and banking services, to meet customer needs. - Ensure timely and satisfactory resolution by coordinating across departments. - Act as a bridge between customers, internal teams (e.g., operations, tech, compliance), and senior management. - Escalate issues to appropriate levels when necessary and follow through until closure. - Investigate recurring or systemic issues. - Recommend process improvements to prevent future escalations. - Maintain clear, empathetic, and professional communication with customers throughout the escalation process. - Provide regular updates and ensure transparency. - Track escalation trends, resolution timelines, and customer satisfaction. - Share insights with leadership to improve service quality and reduce future escalations. - Ensure all escalations are handled in line with regulatory and internal compliance standards - Represent the bank professionally and ethically, upholding its values and reputation. Qualifications - Bachelor's degree in Finance, Business Administration, or a related field - Minimum 3-5 years of experience in relationship management or a similar role, preferably in the banking or financial services industry. - Strong problem-solving and analytical skills - Excellent communication and negotiation abilities - High emotional intelligence and customer empathy - Knowledge of internal systems and escalation protocols - Minimum 3-5 years of experience in relationship management or a similar role, preferably in the banking or financial services industry. - Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers. - Ability to work independently and manage multiple priorities effectively. - Proficiency in using Microsoft Office and other relevant software applications. - Strong analytical skills, with the ability to interpret financial data and make informed recommendations. - Willingness to stay updated with industry trends and best practices. Ability to work under pressure and manage multiple priorities
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Program Manager-Affluent-AFFLUENT-Program
2 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionDescriptionThe Program Manager-Affluent will be a key member of our Affluent-Service team, working closely with Service teams to manage customer escalations. This role is critical in ensuring customer issues are resolved efficiently, especially when they require attention beyond standard support channels.. The successful candidate will have the...
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Program Manager-affluent-affluent-program
3 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Description The Program Manager-Affluent will be a key member of our Affluent-Service team working closely with Service teams to manage customer escalations This role is critical in ensuring customer issues are resolved efficiently especially when they require attention beyond standard support channels The...
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Rajkot, India Kotak Mahindra Bank Limited Full timeJob Description At Kotak Mahindra Bank Ltd, we are seeking a talented and client-focused individual to join our AFFLUENT-Regional sales team as a Service Relationship Manager. In this role, you will be responsible for managing and growing relationships with high-value clients, offering tailored financial solutions, and providing an exceptional banking...
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India Industrial Graduate Program
1 week ago
india the Program Full timeHungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolutionOPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules,...
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India Industrial Graduate Program
1 week ago
India the Program Full time ₹ 5,00,000 - ₹ 15,00,000 per yearHungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolutionOPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules,...
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Urgent Hiring For Affluent RM/IC
5 days ago
Mumbai, Rajkot, Surat, India Avani Consulting Full time ₹ 9,00,000 - ₹ 19,00,000 per yearExperience- 7 to 13Job location Pune/ Mumbai all Annual offered salary 9 Lacs to 19.0Lac Job description Role & responsibilities Affluent Relationship ManagerResponsibilities:-To up sell MF products to Retail/HNI Clients as per the assigned database, generation of fresh leads through reference to shore up the clientele.Achieving the business targets assigned...
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Urgent Hiring For Affluent RM B2C Mumbai
1 day ago
Mumbai, Mumbai Suburban, Navi Mumbai, India Avani Consulting Full time ₹ 9,00,000 - ₹ 19,00,000 per yearExperience- 7 to 13Job location Pune/ Mumbai all Annual offered salary 9 Lacs to 19.0LacJob description Role & responsibilities Affluent Relationship ManagerResponsibilities:-To up sell MF products to Retail/HNI Clients as per the assigned database, generation of fresh leads through reference to shore up the clientele.Achieving the business targets assigned...
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[Urgent Search] Program Manager
2 weeks ago
Mumbai, India Cuddles Foundation Full timeAbout the role: Do you dream of work that transcends profits and touches lives? If so, then Cuddles Foundation might just be your calling. Here, we're dedicated to giving children fighting cancer a chance at a cure. As a Program Manager, you'll ensure that our centres under your care provide the best nutritional support to these brave children so they...
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Inside Sales Executive
1 week ago
Mumbai, Maharashtra, India Human Resource Search Full timeGreetings from HRS! **An urgent opening for Inside Sales Executive Position for Mumbai location** **Company Details: Renowned Stock Broking Company** - Would be responsible for Acquiring & Managing High Net Worth Relationships - Would establish strong ties with HNIs/ UHNIs by Designing & Implementing their - Financial Plans; and then by ensuring that they...
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[Urgent Search] Program Management Associate
2 weeks ago
Mumbai, India reach52 Full timeJob Description 52% of the worldcan'taccessessentialhealthcare:we'rea business that does something about it. Join us. We focus on access to health products and services in emerging markets through a three-part model, focusing on collecting insights on community's health needs, running targeted health campaigns (education, screening, etc) and managing the...
