Senior Logistics Technician

4 days ago

Pune Maharashtra, India Microsoft Full time

Prioritize ticketing queues work to resolve escalations and clear blocking issues to enable continued delivery of Inventory and Asset Management IAM activities Provide task specific guidance to a team of technicians responsible for preparing and executing incoming outgoing deliveries and documenting inbound outbound packages e g purchase order PO receiving Rack Movement Supervisor RMS activities Coordinate with external stakeholders including third-party warehouses Original Equipment Manufacturer OEM vendors and suppliers as necessary to facilitate inbound and outbound deliveries Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations Leverage process knowledge and technical skills to resolve escalations or further escalate if needed clear blocking issues and may enable on site and or remote data center support activities Maintain a strong stakeholder focus to improve quality and ensure that the customer receives the highest return on their investment Ensure teams maintain and perform steps required to keep the inventory balance accurate Act as the Subject Matter Expert SME about the Return Merchandise Authorization RMA warranty process ensuring teams process failed vendor hardware devices using tools and processes RMAs Manage schedule of DBD destruction or shredding in partnership with senior leadership and ensure team is following all processes and procedures to perform DBD destruction Attend conduct or assist in conducting daily safety briefings completes required safety training provides guidance to technicians to facilitate compliance with safety procedures e g Personal Protective Equipment PPE usage rack moving heavy-equipment usage lifting ladder rolling stair use Seek out opportunities to contribute to workstreams and evolve existing workstream processes services and solutions toward greater simplification and automation Embody our culture and values High School Diploma AND 2 year s experience warehouse supply chain in an information technology IT environment inventory management retail warehouse management or a related field These requirements include but are not limited to the following specialized security screenings 3 year s experience in warehouse supply chain in an information technology IT environment IT and or logistics operating heavy-load movement equipment e g forklift pallet jacks chassis lifts for a large corporation OR equivalent experience

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