Senior Microsoft Systems Specialist

Job Title: Senior Microsoft Systems Specialist

Reports To Title: Head of IT Operations

Business Function/Sub Function: IT Infra & Operation

Location: Noida, India

Position Overview

You will design, build and deploy many features of O365/Azure AD, including system administration to support existing and future systems and to enable seamless integration into the company environments globally. There will be a focus on O365/Azure AD cloud infrastructure, configuration management and security to leverage corporate identity, network connectivity, and device type, helping to improve employee productivity. You will utilize your expert level experience and knowledge of Office 365/Azure AD architecture, administration, and best practice recommendations combined with a strong current and deep experience in security, legal and regulatory/compliance controls required for cloud environments. You will be responsible for aiding the development teams in the engineering and design, and leading in the testing, migration tooling, and deployment of the enterprise messaging and collaboration tool sets in Office 365/Azure AD.

Key Responsibilities

- Administer and support Office 365 suite configurations, policies and Analyse, troubleshoot and Office 365 platforms.
- Provide subject matter expertise of Office 365 and Microsoft Azure with emphasis in security (Advanced Threat Protection (ATP) policies for Office 365, Entra, Azure AD Identity Protection, Conditional Access (CA), Azure Information Protection and Office365 Message Encryption), architectural design, migration management and support of large-scale implementations.
- Work with the Information Security Officer developing a strategic plan for security.
- Provide subject matter expertise in Compliance & data retention leveraging Office 365 Data Loss Protection (DLP), Cloud Access Security Brokers (CASB), & Native Office 365 capabilities such as retention policies including Office 365 eDiscovery & Advanced eDiscovery.
- Implementation of new Office 365 features and functionality (Microsoft Teams, Office 365 Groups, Planner, PowerApps) and migrations to a target cloud O365 tenant, whether on-prem to cloud, cloud-to-cloud or external productivity (e.g., G Suite) to cloud.
- Evaluate needs and deliver solutions using OneDrive, Teams, SharePoint and other O365 collaboration.
- In-depth knowledge of Authorization & Authentication in Microsoft hybrid environment and experience with Azure AD including Single Sign On (SSO) and Multi-Factor Authentication (MFA)
- Assist in developing and implementation of support strategies for the various Office 365 applications.
- Effectively translate technical specifications, errors, and business logic through written and verbal communications to both technical and non-technical customers where appropriate, act as a mentor to apprentices studying Azure cloud.
- You will be a qualified Azure engineer with operational and architect level experience, as well as Microsoft certified for Azure solutions architect and Office 365.

Skillset & Qualification:

- 8 - 10 years of experience and significant experience with ideally 5+ years as an O365 engineer in a 5000+ user environment
- Expert knowledge of Office 365 Platform, Exchange Online, SharePoint Online, Entra, Intune, Teams, Power BI, Security & Compliance Center, and OneDrive for Business
- Expert knowledge of Azure Active Directory, End Point Manager, and the Microsoft Identity Platform.
- Experience of configuring and working in cross-tenant, offshore teams.
- Expert knowledge of integrating Apple and Android hardware auto enrolment.
- Familiar with application monitoring tools, reviewing log files, and be available on occasion for off hours emergency support for critical applications
- Experience in setting up and maintaining virtual desktops (VDI)
- Experience with Microsoft Active Directory services including forest and domain design, policies, topology, replication, and trusts
- Implementation of advanced functions of Office 365 Security and Compliance Centre, Microsoft Federation Integration with Office 365, Azure and Identity Management with proven expertise in Product Information Management (PIM) / Privileged Access Management (PAM)
- Experience setting up and maintaining firewalls would be an advantage.
- Manage IT infrastructure projects, upgrades, and migrations based on business requirements.
- Collaborate with business leaders, product managers, and R&D teams to align IT strategies with organizational goals.
- Provide regular reports and insights on IT performance, risks, and improvement plans.
- Proven experience in Azure cloud, IT Infrastructure, Operations, ITSM, and Network Administration.
- Hands-on experience in Microsoft Azure, cloud monitoring & notification setup.
- Strong knowledge of ITIL processes, service management tools, automation, and PowerShell scripting.
- Proven experience in leading IT support teams, managing IT projects, and collaborating with cross-functional teams.
- Deep expertise in cloud, hybrid IT environments, and IT service management.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work across different time zones as per business needs.
- Strong analytical mindset, with a focus on continuous improvement and automation.

Qualification:

- Bachelor's degree in computer science, Information Technology, Engineering, or a related field.
- Master's degree in IT Management or related disciplines is a plus.
- Professional Certifications (Preferred but not mandatory):

Microsoft Certifications:

- Microsoft Certified Solutions Architect (AZ-305)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Identity and Access Administrator (SC-300)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- IT Service Management (ITSM) & Security Certifications:
- ITIL v4 Foundation (or higher) for ITSM best practices

Networking Certifications:

- Cisco CCNA/CCNP, Aruba, or Arista networking certifications are a plus.

Good to Have

Experience integrating Microsoft 365 with LMS platforms like Moodle or Thesis.

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