Customer Service Specialist

2 days ago


Chennai, India HCLTech Full time

About HCL: HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team that’s shaping the future of technology. How to Apply: Interested candidates can send their updated resume to shine.albert@hcltech.com Job Title: Customer Support Executive – Voice Process-WFH Location: Chennai Required Experience: 1-2 years experince Shift: 24x7 rotational shifts (including night shifts and weekly offs) Experience Required: Minimum 1 year in customer service (non-technical support) Job Summary: We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction. Key Responsibilities: - Handle inbound and outbound customer calls professionally - Address customer queries and concerns with empathy and clarity - Maintain accurate records of customer interactions - Ensure timely resolution and follow-up on customer issues - Adhere to shift schedules and company policies Required Skills & Qualifications: - Minimum 1 year of customer service experience (tech support experience not considered) - Excellent communication skills – both verbal and written - Strong interpersonal and soft skills - Willingness to work in rotational shifts, including night shifts and weekends - Positive attitude and ability to work in a team environment Preferred Attributes: - Prior experience in a voice-based customer support role - Ability to remain calm under pressure - Multilingual skills are a plus



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