Cts Tvp-r0156 Engineer 3 Engineering Operations

Comcast brings together the best in media and technology We drive innovation to create the world s best entertainment and online experiences As a Fortune 50 leader we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines We are at the forefront of change and move at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day If you share in our passion for teamwork our vision to revolutionize industries and our goal to lead the future in media and technology we want you to fast-forward your career at Comcast Job Summary Responsible for participating as an individual contributor in project teams troubleshooting operational issues providing technical solutions to operational problems new product implementation implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering Interfaces with vendors engineering and peer operations organizations Acts in compliance with industry and Company technical requirements standards policies and procedures Provides technical leadership to junior Engineers and project teams Has in-depth experience knowledge and skills in own discipline Integrates knowledge of business and functional priorities Acts as a key contributor in a complex and crucial environment May lead teams or projects and shares expertise Core Responsibilities Drives issues through closure engaging all appropriate resources Leads technical bridges and provides troubleshooting direction Provides guidance and recommended solutions to complex technical issues Acts as an advocate for Engineering Operations procedures policies and processes Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering Creates data and metric systems to track operational workflows maintains records of results and feedback Analyzes data and metrics identifies problem areas and provides actionable insight to management Provides input to Engineering and vendors on defects and required enhancements Attains all relevant industry standard technical certifications Performs complex and routine maintenance tests for designated areas of engineering Identifies isolates and escalates issues to appropriate personnel Ensures that all maintenance is properly validated to minimize subscriber impact to ideally zero Contributes to design considerations for new products or architectural changes to existing products Assists with or leads efforts to build new application infrastructure coordinating efforts across teams Analyses problems in design configuration data flow and data state within a highly complex multi-product provisioning system Serves as team lead on multiple projects often spanning different engineering disciplines within the organization Leads the integration of projects into operations including instrumentation automation standardization and methods procedures Does not have any direct supervisory responsibilities May direct workflow and act as a technical lead Consistent exercise of independent judgment and discretion in matters of significance Regular consistent and punctual attendance Must be able to work nights and weekends variable schedule s and overtime as necessary Other duties and responsibilities as assigned Employees at all levels are expected to Understand our Operating Principles make them the guidelines for how you do your job Own the customer experience - think and act in ways that put our customers first give them seamless digital options at every touchpoint and make them promoters of our products and services Know your stuff - be enthusiastic learners users and advocates of our game-changing technology products and services especially our digital tools and experiences Win as a team - make big things happen by working together and being open to new ideas Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles making call backs and helping us elevate opportunities to do better for our customers Drive results and growth Respect and promote inclusion diversity Do what s right for each other our customers investors and our communities Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most That s why we provide an array of options expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically financially and emotionally through the big milestones and in your everyday life Please visit the on our careers site for more details Education Bachelor s Degree While possessing the stated degree is preferred Comcast also may consider applicants who hold some combination of coursework and experience or who have extensive related professional experience Certifications if applicable Relevant Work Experience 5-7 Years Comcast is an equal opportunity workplace We will consider all qualified applicants for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status genetic information or any other basis protected by applicable law