L3 Support Engineer –p2

At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities through philanthropy and volunteerism We give our best effort to our work and we put people first Were looking for people who are determined to make life better for people around the world Job Title L3 Support Engineer P2Location Hyderabad IndiaWe are looking for a Site Reliability Engineer with a minimum of 10 years of hands-on experience who will be responsible for maintaining and improving the reliability availability and performance of our critical systems You will work in a 24x7 on-call rotation ensuring that issues are swiftly identified triaged and resolved Your expertise in cloud technologies observability automation and incident management will drive our mission to provide world-class highly available services This role requires collaboration across multiple teams and a deep understanding of operational best practices Key Responsibilities Site Reliability Engineering Apply SRE principles to build and maintain scalable reliable and secure services in a cloud environment AWS Develop and manage CI CD pipelines primarily using GitHub Actions to enable frequent automated deployments Ensure high availability and disaster recovery processes are in place for critical systems Incident Management Provide 24x7 on-call support for critical systems ensuring rapid incident detection resolution and root cause analysis Collaborate with engineering and operations teams to improve incident response and reduce downtime Monitoring and Observability Design and maintain robust observability frameworks using tools like Splunk and AppDynamics to proactively monitor system health performance and reliability Develop custom dashboards alerts and reports to provide real-time visibility into system performance Develop and maintain dashboards to measure SLI SLA SLO and Error Budgets ensuring system reliability and performance Automation Scripting Automate repetitive tasks and processes using scripting languages Python Shell etc to improve operational efficiency Work with ServiceNow for incident management and automate ticketing workflows Cloud Infrastructure AWS Manage and optimize AWS cloud environments ensuring proper configuration monitoring and security Implement and maintain certificate management practices to ensure system integrity and security ITIL Practices Agile Methodologies Apply ITIL frameworks to enhance incident problem and change management processes Use Agile Kanban methodologies for continuous improvement and faster delivery of operational tasks Document processes and workflows in Jira and Confluence to ensure smooth knowledge transfer Must-have Strong Site Reliability Engineering fundamentals with hands-on experience in managing large-scale highly available systems CI CD Experience with a deep understanding of continuous integration delivery and deployment pipelines particularly using GitHub Actions On-call Support experience in managing and resolving incidents in a 24x7 operational environment Strong foundation in ITIL with knowledge of incident change and problem management processes AWS Cloud expertise with experience in provisioning configuring and managing cloud resources Certificate Management skills to ensure proper handling of digital certificates for system security Observability Tools experience particularly with Splunk and AppDynamics for system monitoring performance analysis and troubleshooting Proficiency in at least one automation tool or scripting language Python Shell etc ServiceNow Knowledge for incident management and workflow automation Agile Kanban Methodologies with experience using Jira and Confluence for project management and documentation Good-to-have Qualifications MuleSoft experience for managing integrations and APIs Experience with Kubernetes and containerized application deployment SQL skills for querying databases and troubleshooting application issues Postman for API testing and validation Experience in the Pharmaceutical domain is a plus A solid understanding of networking concepts and how they impact service reliability Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ensuring equal opportunities when vying for positions If you require accommodation to submit a resume for a position at Lilly please complete the accommodation request form for further assistance Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response Lilly does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other legally protected status WeAreLilly