Academic Counselor

Job Title Academic Counsellor Team Leader Company Medcity International Overseas Corporation Industry Study Abroad Job Location Kollam Kerala Job Type Full Time On-site Benefits Attractive Incentives The Overseas Education Counsellor Team Leader plays a crucial role in guiding students toward successful international education opportunities while leading and mentoring a team of counsellors This position involves delivering accurate and up-to-date information on professional courses abroad top study destinations admissions in reputed universities and colleges visa and documentation processes scholarships and more Beyond individual counselling the Team Leader is responsible for achieving team targets ensuring high service standards and fostering collaboration across the branch to drive overall business success Key Areas of Responsibility 1 Student Counselling Provide personalized counselling to students based on academic background career goals budget and preferred study destinations Guide students in selecting suitable universities programs and intakes aligned with their interests and qualifications Ensure the delivery of professional approachable and respectful counselling services to create a positive student experience 2 Team Leadership Performance Management Lead mentor and motivate a team of academic counsellors to achieve individual and collective targets Conduct regular training sessions to strengthen product knowledge counselling skills and compliance with company standards Monitor team productivity provide feedback and support in improving conversions and service quality Allocate responsibilities effectively to ensure smooth operations and target achievement 3 Targets Registrations Consistently achieve or exceed personal and team registration targets daily weekly monthly and yearly Develop effective strategies to maximize enrolments through events webinars expos and virtual counselling sessions 4 Calls Follow-ups Ensure personal productivity with a minimum of 50 connected calls daily while monitoring the team s performance Supervise timely follow-ups for enquiries and registered clients to build stronger relationships and improve conversions Implement strategies to enhance student engagement and reduce drop-offs 5 Lead Generation Business Development Drive innovative initiatives for high-quality lead generation through content development promotional activities and institutional collaborations Coordinate school college presentations awareness workshops and partnerships with key stakeholders to expand outreach Support marketing campaigns by providing insights and participating in events 6 Record Keeping Reporting Ensure accurate and timely submission of personal and team reports daily weekly monthly Maintain an organized database of leads registrations documents and resources for quick access Review team reporting to ensure compliance with turnaround times TATs and operational standards 7 Research Knowledge Development Stay informed about international education trends scholarships intakes visa policies and university updates Encourage and facilitate continuous learning within the team Share insights and updates with counsellors to improve counselling accuracy and effectiveness 8 Participation Branch Support Actively participate in branch-level events webinars expos training programs and team discussions Provide support during peak admission seasons by coordinating efforts across the team Represent the branch in delegate meetings and industry interactions 9 Meetings Strategy Alignment Attend daily weekly and monthly meetings with Branch Managers and senior leadership Lead morning and evening briefing sessions with the team to track progress assign tasks and resolve challenges Align team efforts with organizational goals and strategies 10 Walk-ins Virtual Counselling Generate 10-20 successful walk-ins monthly while ensuring equal attention to virtual counselling clients Support the team in converting both walk-ins and virtual leads effectively 11 Branch Visits Lead Management Visit allocated academies branches to collect leads and engage with prospective students Build and maintain strong relationships with CROs branch staff and students to ensure continuous engagement Supervise lead management processes to optimize conversions Qualifications Requirements A bachelor s degree in education international relations business or a related field Experience in counseling or student services especially in the context of international education Min 3- 5 years preferred Skills Competencies Strong Communication Skills Organizational Skills Knowledge of International Education Customer Service Problem Solving Attention to Detail Multitasking ADDITIONAL REQUIREMENTS Must be available to work flexible hours including weekends if required based on business needs Must have a positive attitude strong work ethic and willingness to learn Highly passionate and self-motivated to guide students with responsibility Go-getter attitude with patience and professionalism at the workplace Clean track record of previous employment with certificates letters Result-driven and revenue-generation expert Expecting who can join immediately or in a week if selected Contact Number 9745733233 Email ID for CVs ca3 kottayam miak in Job Type Full-time Experience Senior Academic Counsellor 3 years Required Language English Malayalam Preferred Location Kollam Kerala Required Work Location In person