
International BPO
2 weeks ago
We are seeking an International BPO Associate to join our team, providing exceptional service to a global client base. This role is ideal for individuals who are excellent communicators and can thrive in a dynamic, fast-paced environment, handling inquiries and resolving issues for customers worldwide.
Roles and Responsibilities
- Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and/or chat.
- Provide accurate and comprehensive information to an international customer base regarding products, services, and company policies.
- Maintain a high level of customer satisfaction by providing friendly, efficient, and effective support.
- Document all interactions and customer information meticulously in the system.
- Identify and escalate complex or unresolved issues to the appropriate internal teams.
- Adhere to all company and international standards for data privacy and customer service.
- Collaborate with a diverse team to share best practices and contribute to overall service improvement.
- Meet and exceed performance metrics related to call handling time, chat response time, and customer satisfaction.
Skills Required
- Excellent verbal and written communication skills in English, with a neutral accent and impeccable grammar.
- Strong typing speed and accuracy.
- The ability to understand and respond to customers from diverse cultural backgrounds.
- Exceptional problem-solving and critical-thinking skills.
- The ability to multitask and manage a high volume of interactions.
- Proficiency in using CRM software and other communication platforms.
- A customer-centric mindset with a focus on delivering a positive experience.
- Flexibility to work in shifts to support international time zones.
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