Store Manager

Job Description

Job Title- Store Manager

Experience: 5+ Years

Location- Gurgaon

About Fairdeal.Market

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 20 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.

Job Summary

We&aposre seeking a highly experienced and dynamic Store Manager to lead our Quick Commerce B2B Grocery Dark Store operations. The ideal candidate will have around 5 years of experience in managing similar dark store or retail environments, with a strong focus on on-demand delivery models. You will be responsible for the entire store&aposs operational efficiency, from managing order fulfillment and inventory to overseeing last-mile delivery and handling customer escalations. A crucial aspect of this role is managing an off-roll workforce and optimizing store layout to enhance health metrics and productivity

Key Responsibilities

- Order Fulfillment:
- Oversee the entire order fulfillment process, ensuring orders are picked, packed, and dispatched accurately and within the stipulated time.
- Implement and maintain standard operating procedures (SOPs) for picking and packing to minimize errors and improve speed.
- Monitor key performance indicators (KPIs) like pick time, pack time, and order accuracy, taking corrective action as needed.
- Inventory Management:
- Lead and manage all inventory control activities, including stock receipt, put-away, cycle counts, and audits.
- Implement robust inventory management systems to track stock levels, prevent shrinkage, and ensure product availability.
- Analyze inventory data to identify trends, forecast demand, and collaborate with the procurement team to optimize stock levels.
- Last-Mile Delivery:
- Manage and coordinate the last-mile delivery operations, ensuring timely and accurate delivery to B2B customers.
- Oversee the performance of the delivery fleet and off-roll delivery personnel.
- Utilize and optimize route planning software to improve delivery efficiency and reduce costs.
- Store Operations & Health Metrics:
- Manage the day-to-day operations of the dark store, ensuring a clean, safe, and organized work environment.
- Design and optimize the store layout and shelving to improve picking efficiency and reduce physical strain on the workforce, thereby enhancing health metrics.
- Ensure compliance with all safety regulations and food handling standards.
- Conduct regular audits to maintain high standards of hygiene and operational excellence.
- Manpower Management:
- Lead and manage a team of off-roll (contractual) staff, including pickers, packers, and delivery personnel.
- Conduct training and performance reviews for the team, fostering a high-performance culture.
- Manage staff scheduling, attendance, and adherence to company policies.
- Customer Escalations:
- Serve as the primary point of contact for resolving customer escalations, including issues related to late deliveries, incorrect orders, or damaged goods.
- Investigate and resolve customer complaints promptly and effectively, ensuring high levels of customer satisfaction.

Qualifications & Skills

- Bachelor&aposs degree in a relevant field is preferred.
- Around 5 years of proven experience in managing operations for a quick commerce, dark store, or a high-volume retail/FMCG distribution center.
- Demonstrated experience in managing off-roll (contractual) manpower.
- Strong understanding of inventory management principles, particularly in a high-turnover environment.
- Proficiency in using Warehouse Management Systems (WMS) and route planning software.
- Excellent problem-solving skills and the ability to handle customer escalations calmly and professionally.
- Deep understanding of store design and its impact on operational efficiency and employee health metrics (e.g., reducing walk-time, minimizing lifting, ergonomic layout).
- Strong leadership and communication skills.
- Ability to work in a fast-paced and dynamic environment.