Tele Caller

3 weeks ago


Gurgaon, Haryana, India Avani Consulting Full time
Job Description

This role is for a Tele Caller who will primarily focus on managing customer queries and promoting products/services. The ideal candidate will be responsible for outbound calling, providing advisory services, and ensuring customer satisfaction through professional and empathetic communication.

Key Responsibilities

- Make outbound calls to promote products and services.
- Provide advisory services via phone to customers.
- Handle incoming calls with professionalism.
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer complaints promptly and provide appropriate solutions.
- Maintain accurate records of customer interactions.
- Ensure customer satisfaction and build strong relationships.
- Escalate unresolved issues to the appropriate internal teams.
- Provide feedback on the efficiency of the customer service process.

Requirements

- Minimum qualification: 12th pass / Graduate.
- Good communication skills in English and Hindi.
- Basic computer skills (MS Office, email, CRM tools).
- Prior experience in customer service or call centers is a plus.
- Patience, empathy, and a customer-first attitude.

Preferred Skills

- Active listening.
- Problem-solving ability.
- Multitasking.
- Time management.
- Team collaboration.

Benefits

- Incentives and performance bonuses.
- On-the-job training and growth opportunities.
- Health benefits (if applicable).
- Supportive and friendly work environment.
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