Engineer Ii-tech Support

When you join VerizonVerizon is one of the world s leading providers of technology and communications services transforming the way we connect around the world We re a human network that reaches across the globe and works behind the scenes We anticipate lead and believe that listening is where learning begins In crisis and in celebration we come together-lifting up our communities and striving to make an impact to move the world forward If you re fueled by purpose and powered by persistence explore a career with us Here you ll discover the rigor it takes to make a difference and the fulfillment that comes with living the NetworkLife What you ll be doing Identifying diagnosing and resolving the issues in computer hardware and software in a system such as laptops and PCsExecuting scripts to endpoints for bulk configuration changes Troubleshooting in command mode instead of GUI LEading Bangalore locationRTO all 5 daysOnboarding in BloreHandling adhoc requestsHandling escalationsPrioritizing and resolving the escalated and P2 tickets Should be able to work in shifts 24 7Should have good communication skills as this role will be more facing the VZ india users which is 8000 across Chennai Hyd Blore Installing and upgrading hardware and software and providing complete assistance while configuring hardware software and peripherals of the end-user systems Providing desktop support project coordination imaging re-imaging PCs and laptops Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same Providing assistance in installation of other peripherals like printers scanners etc cabling systems like local area network cables network interface cards wired switches etc Developing strategies assisting with designs and applications software testing development and up-gradation with level two support for preventing a technical breakdown in future Monitoring and analyzing the performance of an upgraded changed system keeping track of its performance reliability risks and benefits Providing assistance to network technicians for creating user end informative materials like brochures updating themselves on the latest IP policies and other technical control Resolving network-related issues like local area connection problems network access mails internet etc What we re looking for You ll need to have Bachelor s degree or one or more years of work experience Experience in IT Infrastructure support Experience in providing IT support for desktops printers peripherals telephone systems and cellular devices Experience in Command mode troubleshooting and executing scripts Experience in Service Now Tool reporting and usage Knowledge of PowerShell or Python Even better if you have Certified ITIL v3 and above Experience in Operating System Application installation Configuration troubleshooting skills Good communicator with presentation Interpersonal and Problem solving skills Program Management or Tracking skills with internal and external stakeholdersWhere you ll be working In this hybrid role you ll have a defined work location that includes work from home and assigned office days set by your manager Scheduled Weekly Hours 40Diversity and InclusionWe re proud to be an equal opportunity employer At Verizon we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best Check out our page to learn more