Manager - Work Instruction [T500-21057]

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. KEY RESPONSIBILITIES: - Responsible for operational leadership and supervision (including administrative duties) for a team within the Technical Instructions department. This team handles the overall development, authoring, and management of aircraft technical instructions (work cards and/or manuals) utilized to maintain and repair Delta’s fleet of aircraft. - Responsible for work assignments, problem-solving, decision-making, customer support, and communications regarding the tactical and strategic execution of initiatives and objectives in relation to the technical instructions that are managed by this team. - Must ensure compliance to FAA Regulations, Engineering documentation, and other substantiating data as outlined in the Technical Operation Policies & Procedures (TOPP) and departmental Standard Operating Procedures (SOP). - Must have the ability to work closely with numerous departments including Maintenance Programs, Line Maintenance, Base Maintenance, Engine Maintenance, Quality Assurance, Quality Control, Engineering, Materials, Production Control, Supplier Operations and others. - Must ensure that safety conscious behaviors are incorporated into all operational processes and procedures created by the group. WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS): - Aircraft Maintenance Engineering license (or applicable degree) with a minimum of 12 years of overall experience, including five years of experience in authoring and managing Technical Instructions. - Must have previous maintenance experience with a strong technical knowledge of the aircraft/engine. - Must have thorough knowledge and understanding of aircraft manuals (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Standard Practice Manuals (SPM), Engine Maintenance Manual (EMM), etc. used for inspecting, troubleshooting and repairing of aircraft and engines. - Must have knowledge and experience in structured authoring (i.e. SGML, S1000D, XML) as well as an understanding of commercial aviation documentation and guidance specifications (i.e. ATA 100, iSpec2200, S1000D). - Responsible for overall development, authoring, and management of work cards/task cards, by translating OEM information into structured and clear technical instructions for maintaining Delta’s fleet of aircraft and/or engines. - Must have previous leadership experience - Must be a self-starter with excellent written and verbal communications skills, able to handle several projects simultaneously with minimum supervision, well-organized, and able to prioritize work to meet established deadlines. - Must be able to embrace and appreciate the value of diverse people, thinking and styles. Behavioral Competencies: - Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust. - Ability to build and sustain robust networks across internal and external stakeholders. - Being a coach/mentor/advisor to drive continuous team development and growth. - Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes. - Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer’s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty. WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS): - Experience in MS Office, Epic Editor, Serna, MS Office products and Adobe Professional highly preferred. - Being an innovative thinker with a positive outlook, a vision for software improvements, and continual drive toward process improvements.