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2 days ago


Hyderabad Bengaluru, India Zentek Infosoft Full time

Job Description Key Responsibilities: - Design, develop, and customize Salesforce Sales Cloud and Service Cloud solutions to support telco retail store agent workflows on iPads - Build and optimize buyflow (purchase journey) processes for in-store agents, ensuring seamless and user-friendly experiences on mobile devices - Develop and maintain support journeys, including case management, knowledge access, and incident resolution for agents assisting customers in-store Required Skills & Experience: - Proficiency in Salesforce Sales Cloud and Service Cloud configuration and customization - Strong knowledge of Apex programming language and triggers - Experience developing Lightning Web Components (LWC) and Aura Components for responsive iPad interfaces - Expertise in Visualforce page development - Competence in Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL) - Ability to design and implement data models and manage relationships between Salesforce objects - Skills in low-code automation tools (Process Builder, Flow, Workflow Rules) - Experience with APIs and integrating Salesforce with external telco systems (e.g., inventory, billing, CRM) - Familiarity with unit testing, debugging, and troubleshooting in Salesforce - Understanding of DevOps practices and CI/CD pipelines for Salesforce deployments - Experience with mobile optimization and responsive UI/UX design for iPad usage - Experience with version control tools (e.g., Git) and collaborative development environments



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