Storage Engineer

Job Description About Us (Ensono): Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With certified experts in AWS, Azure, and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating doing more with less while remaining secure. And that's just the beginning. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. About Role: NAS Storage Engineer: The Storage Engineer function ensures the stability, integrity, and efficient operation of NAS arrays and data paths, out-of-band managed storage arrays, as well as any array or appliance-based replication. Role Descriptions Duties and Responsibilities of the Storage Engineer function: - Meets and exceeds client SLAs on incident troubleshooting and responsiveness while managing and maintaining a large distributed storage infrastructure - Supports release and life cycle process NAS storage array installs, upgrades, and decommissions - Contributes to operational readiness of platforms during onboarding and through ongoing process documentation creation, updates to guidelines, policies, change, and audit procedures - Participates in troubleshooting efforts for storage issues, root cause analysis, and performance analysis and tuning - Troubleshoot network and client connectivity issues to the NAS environments. - ITIL-compliant champion for incident, request, change, and with particular focus on problem management - Participate in the modernization and automation of storage infrastructure - Deployment of new NAS array infrastructure - Maintain accurate CMDB - Participates in problem management to proactively review open client and infrastructure problems and known errors to minimize the time spent firefighting and troubleshooting, supporting quicker resolution of incidents and events when they do arise Assist and provide technical input to Ensono storage solution architect and others on the complex solution design, configuration, integration, and installation of new services Supervisory Responsibilities: None Qualifications: Requires a minimum of 8 years of related experience with a Bachelor degree; or 6 years and a Masters degree; or a PhD with 2 years experience; or equivalent work experience. Platforms experience desired: NetApp, Celerra Other skills desired: Netapp Cloud Insight, Linux/Windows/Vmware, basic understanding of TCP/IP networks and firewalls. Ensono is a global service provider with over 2,600 associates and 10 data centers located around the world.