Assistant Manager

About Us:

Founded in 2010, Ekya Schools offers progressive K-12 education through CBSE, ICSE, and Cambridge IGCSE curricula, emphasizing experiential learning. Alongside Ekya Schools, our chain of CMR Pre-University Colleges deliver an extensive pre-university program affiliated with the Karnataka Pre-University Board, offering a rigorous academic curriculum and a well-rounded learning experience. Drawing from the rich legacy of the CMR Group, we nurture lifelong learners equipped to thrive in a dynamic and evolving world.

This year, we are launching Purpose-Based Schools, thematic schools where students develop specialized skills from a young age. The first, Ekya Nava, will focus on Innovation, Creativity, and Design, empowering students to become future technopreneurs, innovators, and changemakers.

Position Overview:

The Assistant Manager – School Operations is responsible for managing daily school operations and ensuring smooth coordination across administrative functions. This role oversees communication with parents, transport logistics, data and record management, ID card processing, vendor coordination, and facilities oversight. It also involves supporting board-related compliance work and resolving parent queries that go beyond front office support.

Reporting to school leadership, the Assistant Manager - School Operations ensures timely execution of tasks, maintains accurate records, and supports a well-run, responsive campus environment. The role demands strong organizational skills, attention to detail, and the ability to lead a team while handling high-volume responsibilities with professionalism.

Key Responsibilities:

Communication

- Sending requisite communication to parents through email and SMS :: Examples include fee deadlines, student trips, events, examination schedules, reminders etc.
- Checking school email and responding promptly.

Parent interaction

- Level 2 meeting with parents visiting campus, understanding and addressing their requirement appropriately (after they have met with front office and still need more support).
- Addressing queries from parents at the office level without having to escalate to the HOS.

Transportation

- Escalating and following up on any transportation related issue with the vendor/in-house transportation team and ensuring that the parent concerned is kept updated.
- Overseeing boarding and deboarding of students from buses.

Database/record keeping

- Creating/deleting Google IDs for students and staff as and when they join/leave
- Mapping students to classes on PowerSchool and UC (eventually)
- Maintaining the acquittance register and service registers
- Students leave/early out requests maintenance
- Updating record of parent interaction with HOS/Director on respective google sheets and PowerSchool pages
- Generating reports for HOS and maintain school-specific dashboards
- Substitution allocation among all campus administration staff on a daily basis

ID cards

- Preparing data required for ID card - Photographs, student database
- Ensuring ID card data drafts are verified thoroughly before printing
- Issuing duplicate ID cards in case of loss of card by students (coordinating with vendor)

Vendor management

- Managing different vendors for various campus requirements. While the campus manager shall be
- interacting with the vendors, the office needs to be aware of the vendors and get involved as and when
- required for placing orders / coordinating/validating delivery/placing complaints
- Facilities manager, staff and security oversight
- Monitoring work of campus manager and supervisor on a daily basis
- Assigning work to support staff in the absence of campus manager/supervisor
- Keeping a tight watch on security measures at the campus

Preparation of certificates on-demand

- Be the central point of contact for generating student-related certificates on behalf of campuses such as bona fide, character certificates, TCs, etc.

Board Work

- Responsible for any CBSE/ICSE/IGCSE related board work including
- Consolidating documents for affiliation related purposes
- Student database uploads on board websites
- Student examination registrations
- STS database uploads (or any equivalent State Govt. reporting)
- Any other work found appropriate and assigned by the Head of School/Head Office

Key Skills & Competencies:

- Strong communication and interpersonal skills
- Ability to manage multiple administrative tasks with accuracy and timeliness
- Ability to step in and lead operations in the absence of campus leadership
- Proficient in Google Workspace (Sheets, Docs, Forms, Gmail)
- Working knowledge of school platforms like PowerSchool, UC, or ERP systems
- Ability to handle operational issues promptly (transport, vendors, certificates)
- Understanding of vendor management processes: orders, delivery, complaints
- Data Management and Reporting

Qualifications & Experience:

- Bachelor's degree in Business Administration, Education Management, or related field
- Master's degree or certification in School Administration or Operations Management (preferred)
- 7-10 years of experience in school administration, operations, or a similar administrative role
- Experience handling parent communication, school ERP systems, transport coordination, and vendor management
- Prior team leadership or supervisory experience in a school or educational institution is highly desirable
- Experience with CBSE/ICSE/IGCSE board-related administrative processes is an added advantage

We would love to hear from you

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