Technical Associate – Azure Virtual Desktop

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Technical Associate - Azure Virtual Desktop AVD Administrator The Azure Virtual Desktop AVD Administrator is responsible for designing deploying managing and optimizing the organization s Azure Virtual Desktop environment This role ensures secure scalable and high-performing virtual desktop infrastructure VDI to support remote and hybrid workforces HE She collaborates with IT teams including Infrastructure Network CloudOps and external vendors to maintain system performance troubleshoot issues and implement best practices for AVD solutions Additionally the role involves conducting assessments for new site onboarding performing User Acceptance Testing UAT and driving AVD-related projects initiatives Key Responsibilities Monitor AVD performance capacity and usage to ensure high availability and scalability Apply patches updates and security configurations to AVD components and related infrastructure Conduct regular audits and vulnerability assessments of the AVD environment Diagnose and resolve complex technical issues escalated from L1 L2 support teams Document troubleshooting processes and maintain knowledge base articles for L1 L2 teams Coordinate with Infrastructure Network and CloudOps teams to ensure seamless integration and operation of AVD environments Work with external vendors to configure systems resolve technical issues and procure necessary services or tools Facilitate cross-team communication to align AVD configurations with organizational IT strategies Qualifications we seek in you Minimum qualifications Skills Bachelor s Degree required Preferably in Computer Science Information Systems or related field Preferred qualifications Skills Understanding of Infra networking concepts VPN VNet ExpressRoute DNS Familiarity with project management tools and methodologies e g ITIL Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training