Senior CRM Lead

3 weeks ago

Bengaluru, Karnataka, India Incubex Full time
Job Description

Senior CRM

We are seeking a highly motivated and experienced Senior CRM to oversee customer relationship management, upsell services, manage center operations, and lead client-centric projects. The role requires strong communication, problem-solving, and leadership skills to enhance customer experience, increase revenue, and ensure smooth functioning of coworking centers.

Key Responsibilities

-Customer Relationship Management

Build and maintain strong relationships with members and corporate clients.

Handle client onboarding, renewals, escalations, and feedback.

Drive customer satisfaction and retention through proactive engagement.

-Upselling & Revenue Growth

Identify opportunities for upselling and cross-selling coworking products (meeting rooms, virtual offices, additional seats, event spaces).

Achieve revenue growth targets through strategic client engagement.

Create proposals and pitches for client upgrades and value-added services.

Center Management

Oversee daily operations of coworking centers.

Ensure adherence to service standards, facilities maintenance, and safety protocols.

Manage front-desk, housekeeping, and vendor teams for smooth center functioning.

Monitor occupancy levels, billing, and collections.

-Project & Event Management

Coordinate client events, community engagement activities, and networking sessions.

Work with internal teams for expansion projects, fit-outs, and center launch activities.

Track project timelines, budgets, and deliverables.

-Reporting & Analysis

Maintain CRM dashboards and generate regular reports on client satisfaction, renewals, and revenue performance.

Analyze customer insights to improve service delivery and upsell opportunities

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