Senior Cloud Operations Engineer

Job Category Product Development Responsible for the operation of production environments including systems and databases supporting critical business operations Maintain Availability Scalability and Efficiency of Oracle Cloud Services Solve complex infrastructure problems Handle customer incident tickets and or deploy software in test or production systems and or perform testing on test systems or production systems You will be required to do RCA when possible if the issue is complex beyond your knowledge or skills escalate to developers in team It s a critical role to help with availability scalability and efficiency of Oracle products and services Help manage Oracle standards and methods for large-scale distributed systems If needed help facilitate service capacity planning and demand forecasting software performance analysis and system tuning Responsibilities At Oracle Cloud Infrastructure OCI we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors We act with the speed and attitude of a start-up with the scale and customer-focus of the leading enterprise software company in the world Compute is one of the core organisations within OCI We are responsible for providing Compute power i e VMs and BMs Cloud pretty much cannot exists without our org The Compute org comprises of a family of critical foundational infrastructure services that drive OCI s hardware lifecycle activities Work with product team on the shared full stack ownership of a collection of services and or technology areas Understand the end-to-end configuration technical dependencies and overall behavioural characteristics of production services Responsible for the mitigating critical customer incidents or deployments or testing required to improve security performance availability and scalability of service Authority for end-to-end performance and operability Partner with development teams in meeting SLA to unblock customers Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio Understand and communicate the scale capacity security performance attributes and requirements of the service and technology stack Demonstrate clear understanding of automation and orchestration principles Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures SOPs Utilise a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations Understand and explain the effect of product architecture decisions on distributed systems Professional curiosity and a desire to a develop deep understanding of services and technologies Responsible for the operation of production environments including systems and databases supporting critical business operations Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability performance and supportability This is an opportunity to bring a combination of deep technical knowledge with administration analysis knowledge of Oracle s Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth scaling leveraging the cloud extremely high performance and high availability requirements Responsibilities Install monitor maintain support and optimize all production server hardware and software Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status Coordinate escalated support cases and lead appropriate internal technical resources and or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances Responsible for Oracle production environments assist with server operating system and application upgrades bug fixes and patching and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment Provide on-call support on a rotating basis Responsibilities include but not limited to Incident Management Support and troubleshooting of Staging Production environments Response and Resolve incidents as per SLA s Organise Anticipate Plan and work as On-Call in shifts for multiple services Open to work in shifts shows flexibility Maintain Service High Availability Release Management Test and Deploy solutions and automate to replace manual processes Build and maintain deployment tools procedures Zero downtime deployments and a high availability mindset Define and build innovative solution methodologies and assets around infrastructure cloud migration and deployment operations at scale Work with service teams to resolve complex issues that require troubleshooting and knowledge of code Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA Ensure production security posture Ensure monitoring is robust and effective Change Management Perform Root Cause Analysis Required Skills 5 years overall experience in IT industry Minimum 4 years of experience as a Sys Admin Support Strong systems architecture skills Strong Linux administration Understanding of different Hardware family Virtualisation Technologies Scripting Language Python Bash Shell etc basic understanding of Java Go will be good to have Understanding of Networking Cloud Computing Load Balancers Hands on experience at Monitoring Instrumentation tools Prometheus Grafana new relic elastic or equivalent Experience with maintaining high scale deployments managing high throughput and IO intensive services Strong knowledge of system configuration tools such as Chef Terraform GIT Jenkins Hudson Artifactory Continuous Integration development deployment e g Docker Kubernetes Qualifications Career Level - IC3 About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law